Branch Manager

1st Gateway Credit Union•Morrison, IL

17h

About The Position

Purpose: The Branch Manager is responsible for leading and guiding the branch office staff in providing exceptional service to our members. This includes overseeing account transactions, loan applications, new accounts, and problem resolution within established policies and guidelines. The Branch Manager utilizes credit union sales and service techniques to consult with members, understand their needs, and recommend appropriate product and service offerings. Requirements Duties and Responsibilities: Team Leadership: Maintain a highly motivated, well-trained staff while fostering effective employee relations through active team development. Professional Image: Uphold a professional image for the credit union both within the community and during interactions with members. Procedure Development: Develop, apply, and evaluate procedures for the branch, making recommendations for changes when necessary. Recruitment: Recruit and select quality candidates to fill vacancies, ensuring the credit union is adequately staffed with competent employees. Performance Reviews: Schedule and deliver performance reviews for branch staff in collaboration with the Area Manager or Director of Branch Operations. Compliance: Work with the Area Branch Manager and Director of Branch Operations to ensure compliance with internal controls, credit union policies, and procedures. Communication and Problem Resolution: Effectively communicate with others and handle routine as well as complex daily transactions, including researching and resolving member issues. Regulatory Compliance: Ensure the branch complies with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Sales Objectives: Oversee the branch's progress toward meeting objectives for sales, service, and referrals. Consumer Lending: Oversee the lending functions of the branch and serve as the primary consumer lender. Work directly with members from start to finish on their lending needs. Financial Counseling: Advise members on lending products and services that help them reach their personal financial goals. Effectively handle loan denials and council members to improve their qualifications for future loans. Sound Credit Practices: Abide by the sound credit practices established by the Board of Directors and ensure that the branch meets its loan goals. Review loan documentation for accuracy and completeness before forwarding it to the main office. Monitoring and Reporting: Monitor and report office activity, including transaction volumes, teller errors, loan volumes, and new account activity. Maintenance: Ensure proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment. Interpersonal Skills: Possess strong interpersonal skills, be candid with others, and lead by example. Encourage a progressive attitude and be willing to share ideas to increase branch membership and better serve existing members. Communication and Training: Communicate effectively with all employees to ensure a positive and clear understanding of credit union goals and directives. Serve as the training officer at the branch, providing motivation and administrative support. Security and Safety: Manage the security and safety of the branch in collaboration with the Director of Branch Operations. Community Involvement: Participate in community volunteerism activities and events hosted and/or sponsored by 1ST Gateway Credit Union. This position requires a dynamic and engaged leader who can inspire a team, uphold credit union values, and drive positive member experiences. The Branch Manager plays a critical role in achieving our mission of providing exceptional financial services to our members.

Requirements

Team Leadership
Professional Image
Procedure Development
Recruitment
Performance Reviews
Compliance
Communication and Problem Resolution
Regulatory Compliance
Sales Objectives
Consumer Lending
Financial Counseling
Sound Credit Practices
Monitoring and Reporting
Maintenance
Interpersonal Skills
Communication and Training
Security and Safety
Community Involvement
dynamic and engaged leader
inspire a team
uphold credit union values
drive positive member experiences

Responsibilities

Lead and guide branch office staff
Oversee account transactions, loan applications, new accounts, and problem resolution
Utilize credit union sales and service techniques
Consult with members, understand their needs, and recommend appropriate product and service offerings
Maintain a highly motivated, well-trained staff
Foster effective employee relations through active team development
Uphold a professional image for the credit union
Develop, apply, and evaluate procedures for the branch
Recruit and select quality candidates to fill vacancies
Schedule and deliver performance reviews for branch staff
Ensure compliance with internal controls, credit union policies, and procedures
Communicate effectively with others
Handle routine as well as complex daily transactions
Research and resolve member issues
Ensure the branch complies with federal laws and regulations
Oversee the branch's progress toward meeting objectives for sales, service, and referrals
Oversee the lending functions of the branch
Serve as the primary consumer lender
Advise members on lending products and services
Effectively handle loan denials
Counsel members to improve their qualifications for future loans
Abide by the sound credit practices established by the Board of Directors
Ensure that the branch meets its loan goals
Review loan documentation for accuracy and completeness
Monitor and report office activity
Ensure proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment
Possess strong interpersonal skills
Lead by example
Encourage a progressive attitude
Share ideas to increase branch membership and better serve existing members
Communicate effectively with all employees
Serve as the training officer at the branch
Manage the security and safety of the branch
Participate in community volunteerism activities and events