Branch Manager - Cincinnati

DSV • Erlanger, KY

1d • $104,500 - $156,500

About The Position

The Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

Requirements

• Strong leadership, team-building, and delegation skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to manage multiple tasks effectively under pressure and adapt to changing market conditions.
• High level of initiative and personal accountability.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Nice To Haves

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred.
• Knowledge of additional languages is a plus.

Responsibilities

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones.
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability.
• Regularly visit key clients to identify opportunities for further business development.
• Oversee branch operations to ensure compliance with industry regulations and internal standards.
• Use financial reports to manage cash flow, improve transportation yield, and control expenses.
• Focus on driving profitable growth by increasing revenue and improving operational efficiency.
• Develop and implement strategies to keep the branch competitive in the freight forwarding market.
• Leverage market insights to adapt and enhance the branch’s operational performance.
• Work closely with the leadership team to align branch goals with overall company objectives.
• Promote a culture of integrity, transparency, and constructive feedback within the branch.
• Travel as required.
• Hire, train, and develop a high-performing team aligned with the company’s mission.
• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement.
• Smoothly integrate new hires into the organization and provide ongoing support for their development.
• Recognize and reward top performers while creating growth opportunities for all employees.

Benefits

• DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager