Branch Manager
About The Position
The Bank Branch Manager is responsible for leading the overall operations and customer service activities of the branch. This role ensures the consistent delivery of exceptional service, while overseeing compliance, sales, and relationship management efforts in alignment with the Bank’s policies and objectives. The Branch Manager plays a key role in staff development, performance coaching, and fostering a collaborative environment. This includes partnering with the Elite and Title Support Services teams to support the acquisition of new deposit relationships and ensuring the branch operates in full compliance with regulatory standards and internal audits.
Requirements
- Bachelor’s degree in a relevant field is preferred; or a combination of 2 years of college and equivalent professional experience.
- 2–3 years of branch management experience in a bank or credit union.
- 5+ years of experience in the financial services industry.
- Strong knowledge of banking operations, policies, and regulatory requirements.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, especially Word and Excel.
- Proven ability to lead teams, drive performance, and build strong customer relationships.
Responsibilities
- Branch Operations & Compliance Lead daily branch operations to meet strategic goals and performance targets.
- Oversee transaction approvals, exceptions, account openings, and problem resolution.
- Ensure full compliance with Bank policies, procedures, and regulatory requirements.
- Conduct required audits and security reviews; perform teller functions as needed.
- Ensure compliance with the Bank Secrecy Act (BSA) and related regulations.
- Customer Service Excellence Promote a culture of outstanding customer service across all branch functions.
- Monitor staff performance to meet service standards and customer expectations.
- Handle customer inquiries and complaints, ensuring a timely and satisfactory resolution.
- Sales & Relationship Management Maintain expert knowledge of Bank products and services; ensure team proficiency.
- Direct branch sales efforts and outreach activities to deepen customer relationships.
- Collaborate with Relationship Managers and Commercial Lenders to provide sales and service support.
- Cultivate internal and external referral sources to drive new business.
- Team Leadership & Staff Development Recruit, train, coach, and develop branch staff to meet performance and compliance goals.
- Provide regular feedback and conduct performance evaluations.
- Address performance issues and support professional growth and training initiatives.
- Ensure timely completion of required compliance and training programs.
Benefits
- Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
- Company Contributions to your 401k - Regardless of your contribution
- Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
- Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
