Branch Manager

PNC • Ennis, TX

418d

About The Position

As a Branch Manager at PNC, you will lead all aspects of branch performance, focusing on driving revenue and customer loyalty through consultative interactions and solutions that enhance financial well-being. You will create a differentiated customer experience in an omni-channel environment, manage risk and compliance, and build a high-performing team through effective coaching and development. Your role will also involve collaborating with various partners to achieve business banking results and ensuring a seamless customer experience.

Requirements

• 3+ years of related experience in banking or a similar field.
• Strong knowledge of branch banking services and digital awareness.
• Effective communication skills and ability to manage multiple priorities.
• Proven experience in sales management and customer experience enhancement.

Nice To Haves

• Accountability
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented

Responsibilities

• Lead all aspects of branch performance and drive revenue and customer loyalty.
• Create a differentiated customer experience in an omni-channel environment.
• Collaborate with eco-system partners to enhance service delivery.
• Accountable for risk management and compliance within the branch.
• Build and develop a high-performing team through effective onboarding and coaching.
• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Drive business banking results through community involvement and business development activities.
• Coach team members to engage confidently with customers and provide consultative solutions.
• Manage operational, human capital, reputational, and business risks.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree