Branch Manager

Hope Credit Union / Hope Enterprises • Montgomery, AL

252d

About The Position

The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.

Requirements

• Bachelor's degree, business concentration preferred
• 5+ years of experience in banking or financial industry
• 2+ years supervisory experience
• Experience in cross-selling environments
• Fluent in English required and Spanish preferred

Responsibilities

• Manage and oversee all branch operations
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
• Responsible for goals and objectives per corporate work plan
• Process and approve wire transfers
• Review all daily transactions
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
• Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
• Perform other duties as assigned
• Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
• Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE's products and services
• Provide training, coaching, and development to all branch personnel
• Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
• Prepare and host morning huddles before branch opening
• Support HOPE's sales activities and collaborate with HOPE partners
• Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
• Adhere to all regulatory compliance requirements
• Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
• Member service scores
• Branch losses and profitability
• Deposit growth

Benefits

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree