Branch Manager

Michigan First Credit Union-posted about 1 year ago

Full-time • Manager

Wyoming, MI

251-500 employees

Credit Intermediation and Related Activities

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As a Retail In-Store Branch Manager at Michigan First Credit Union, you will lead a team in delivering exceptional service to members while managing branch operations. This role emphasizes building relationships, providing personalized financial solutions, and ensuring a positive branch environment. You will be responsible for motivating your team, coordinating services, and enhancing operational efficiency, all while maintaining high service standards.

Serve as a motivational leader and share expertise in lending, investments, and banking products with members and team.
Provide stellar service to Credit Union members and potential members.
Manage the details of deposit, lending, and member services functions according to policies and procedures.
Work closely with Vice President of Operations and Vice President of Lending to ensure efficient lending services.
Teach and inspire team members, building a cohesive team and enhancing individual skills.
Research and recommend new or improved products and services based on customer feedback.
Develop plans to increase efficiency in material, machine, and team member operations.
Oversee reporting and analysis of branch accounting reports and schedules required by headquarters or regulatory agencies.
Support the Credit Union in promoting products and services, leading team members in these efforts.
Ensure the branch image reflects a sound and secure financial institution.

Must have an associate's degree or equivalent from a two-year college or technical school.
Three to five years of related experience and/or training in a financial institution.
Thorough knowledge of lending processes and experience with financial institution products and services.
Exceptional conversational skills and ability to engage with members and potential members.
Strong critical thinking skills for problem identification and resolution.
Experience in coaching and evaluating team members' sales and service skills.
Excellent communication skills, both in-person and through email.
Proficiency in Microsoft Word, Excel, and PowerPoint is a plus.
Ability to read, analyze, and interpret business periodicals and governmental regulations.
Must be certified as a Notary Public.

Experience in a retail environment is preferred.
Ability to operate all systems to access the credit union's accounting system and member account information.

Very competitive pay
Low-cost medical, dental, and vision benefit options
Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree programs
Access to a complimentary concierge service
Free, state-of-the-art fitness center at headquarters
Wellness initiatives and events throughout the year
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives, and profit-sharing based on performance
Onsite subsidized Cafe 26 for team members' use
Onsite bowling center

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