Branch Manager
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About The Position
The Branch Manager at Skyla Credit Union is responsible for proactively leading, implementing, and developing the sales and service efforts within the branch, ensuring a memorable member experience. This role involves identifying opportunities to assist members in achieving financial independence while being accountable for the overall growth of branch deposits, loans, and member engagement in alignment with the organization's goals and objectives. The Branch Manager plays a crucial role in making a positive impact on the local community through effective leadership and service delivery. In this position, the Branch Manager will lead and support initiatives to foster a high-quality, collaborative, and impactful sales and service culture. Responsibilities include greeting and welcoming members professionally, providing prompt and accurate service in transaction processing, and conducting monthly coaching sessions with staff to discuss goals, recognize performance, and develop employees for advancement. The manager will also monitor daily branch activities, including loan production, retention efforts, and adherence to federal regulations and credit union policies. The Branch Manager is expected to utilize strategies to exceed branch goals by building a dedicated and proactive team. This includes maintaining thorough knowledge of the credit union's products and services, lending guidelines, and operational efficiencies. The role also involves resolving member issues, managing branch security and safety, and ensuring compliance with federal regulations and credit union policies. Additionally, the Branch Manager will oversee the management of the branch facility and assist with special projects as assigned, all while embodying the credit union's values, mission, and vision.
