About the position
The Branch Manager is responsible for directing and managing all facility operations regarding safety, sales, transactional quality, inventory accuracy, customer service, facility maintenance, employee relations, and productivity.
Responsibilities
- Create and maintain thorough training, inspection, corrective action, and tone focusing on a safe work environment.
- Total P&L responsibility. Develop and control profits, plans, and budgets.
- Understand, promote, adapt, and lead the business’ overall 80/20 philosophy at the Service Center level.
- Consistently recruit, mentor, and develop new and existing talent through engaging leadership.
- Elaborate and implement strategies for the Service Center's development focusing on achieving local, regional, and organizational goals.
- Direct and manage facility operations for sales, customer service, transaction quality, inventory accuracy, facility maintenance, pick, pack, load and logistics.
- Coordinate and measure daily facility activities and functions to ensure defined customer service and transaction accuracy metrics are achieved.
- Create process maps, and establish and drive compliance to internal Standard Operating Procedures.
- Measure performance using metrics against pre-defined goals in safety, transaction accuracy, inventory accuracy, equipment inspection, PM, and other administrative areas.
- Resolve issues within the paper/product/material flow and implement procedures to ensure that transactions flow accurately 100% of the time.
- Perform or oversee all administrative duties, including but not limited to facility and equipment maintenance and repair, OSHA requirements, control of fuel, and P-card purchases.
- Coordinate with functional support departments to drive profitable sales, ensure an efficient and supportive supply chain, develop a productive workforce, and maintain financial accounting integrity.
- Control and minimize labor overtime, premium freight, and repair expenses but never at the expense of safety.
- Provide leadership and training to accomplish the company goals and objectives.
- Provide excellent customer service to internal and external customers.
Requirements
- High School Diploma or GED required.
- Experience in sales, sales management, and customer service with supervisory experience over a team of four or more employees.
- Previous operations management experience preferred.
- Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint).
- Willing and able to travel locally during the business day and overnight periodically.
- Must be able to sit periodically, climb or balance, and stoop, kneel, or crouch.
- Must be able to lift and move up to 60 pounds and occasionally lift and move up to 120 pounds.
Benefits
- Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family.
- Company Paid Life Insurance and Short/Long-Term Disability Insurance.
- Convenient 24/7 Doctor Visits through Live Health Online.
- Legal Assistance via Legal Shield.
- Employee Assistance Program.
- Identify Theft Protection.
- Access Perks – Discounts on products and services with companies nationwide.
- 401k Retirement Program with strong company match.
