BRANCH MANAGER

Hawthorn Bank-posted about 1 year ago
Full-time • Mid Level
Belton, MO
Credit Intermediation and Related Activities
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The Branch Manager at Hawthorn Bank is responsible for overseeing the retail sales, service, and operations of the bank's branches. This role focuses on ensuring customer satisfaction through effective management of branch staff and the implementation of customer-centric sales strategies. The Branch Manager is accountable for the overall performance of the branch, including sales targets, customer service quality, and compliance with banking regulations.

  • Oversee the general management of retail sales, service, and operations in the bank's branches.
  • Ensure customers benefit from the bank's products and services through needs-based sales.
  • Supervise assigned staff and make decisions regarding daily operations.
  • Execute sales standard management practices and implement sales promotions.
  • Ensure positive customer experiences and manage customer onboarding and retention processes.
  • Perform duties associated with the Customer Service Representative position.
  • Balance ATM/ITM and vault cash, and maintain logs and bank slips.
  • Conduct monthly branch audits, including cash and general ledger audits.
  • Lead subordinates in daily job tasks and resolve customer issues.
  • Perform job duties associated with a Notary Public certification.
  • Bachelor's degree in business administration, accounting, finance, or a related field.
  • Minimum of five years of work experience as a Universal Banker or similar role.
  • At least two years of retail sales management experience.
  • Notary Certification required.
  • Excellent oral and written communication skills.
  • Ability to read, analyze, and interpret business documents and regulations.
  • Experience in banking or financial services industry.
  • Familiarity with Synapsys and Customer Needs Assessments (CNAs).
  • Prior experience in customer service roles.
  • Competitive salary range of $57.1K - $72.3K per year.
  • Opportunities for professional development and training.
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