Branch Manager

Bank of Clarke • Winchester, VA

313d

About The Position

The Branch Manager is responsible for the overall management of a full-service branch to achieve assigned sales goals, sustain efficient operations and maintain a well-trained staff. Directs the overall activities for the branch ensuring the execution of branch goals; development of the staff; compliance with bank policies and procedures, and perpetuation of service standards. Assists new and existing customers through need-based conversations and provides appropriate solutions to meet their needs. Partner with multiple lines of business to help cross-sell products and services and deepen new and existing relationships. Fosters a positive work environment and ensures overall excellent customer experience in the branch.

Requirements

• Bachelor’s degree in business related field from an accredited college or equivalent education or work experience.
• Strong knowledge of all bank products and services regulatory requirements and policies and procedures.
• Proven sales management and business development skills.
• Ability to influence others and move toward a common goal.
• Must be innovative and creative.
• Excellent analytical and organizational skills.
• Demonstrated leadership qualities and the ability to function independently.
• Ability to take initiative and prioritize tasks, good time management, problem prevention, and problem-solving skills.
• Strong written and oral communications skills; ability to communicate effectively and project a professional image.
• Ability to work as a positive and productive team member who is self-motivated.
• Accurate typing/keyboarding skills; proficiency with computers, including mastery of common analytical software packages and platforms, such as Excel and Word.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of client information.
• Ability to work with co-workers, clients, and outside agencies professionally and tactfully.
• Possess a strong work ethic while maintaining a healthy work/life balance.

Responsibilities

• Oversees sales management and revenue generation within the Branch.
• Provides guidance and training to branch personnel on policies, procedures, operative issues, exceptions, and adjustments.
• Demonstrates product and sales knowledge of all products and services of the Bank related to daily job functions.
• Develops and implements branch business plan to achieve specified loan generation, deposit growth, product and services sales and referrals.
• Manages difficult situations with customers and provides them resolutions, information, or other options.
• Ensures audit controls are followed to protect the bank from unnecessary risk and exposure.
• Creates and implements new ideas to retain, expand, and attain new business that aligns with the Bank’s core values and strategic initiatives.
• Proactively initiates, develops, and manages long-term, profitable consumer and business relationships.
• Effectively onboards business prospects and grow existing business customers’ lending, depository, and treasury management relationships.
• Partners with multiple lines of business within Bank of Clarke to deepen new and existing relationships through qualified referrals.
• Participates in community and civic organizations/activities to enhance the Bank’s image and develop additional business and consumer relationships.
• Makes and services a variety of consumer loans both secured and unsecured.
• Adheres to internal controls, operational procedures, and risk management policies.
• Stays abreast of all changes in policies and procedures to ensure compliance with current guidelines.
• Collaborates in the hiring, training, and retention of branch staff.
• Supervises, coaches, and develops staff regarding service expectations, sales/referral goals, policies, procedures, products, systems, and banking transactions.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Benefits

• Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
• Supporting associates and their families; we embrace the importance of caring for oneself and our families.
• Surrounding ourselves with smart, driven, and diverse individuals.
• Valuing integrity, commitment in regard to our daily duties, and the Bank as a whole.
• Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees value.
• Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
• Bank of Clarke is 'Great Place to Work' Certified through June 2025.
• 'Top Virginia Employer for Interns' award recipient (2023, 2024) through Virginia Talent and Opportunity Partnership (V-TOP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree