Branch Manager - (various locations)

Byline Bank • Chicago, IL

87d

About The Position

The Branch Manager oversees and coordinates all operations of a branch. This position is responsible for hiring staff, building rapport with customers and the community, creating, and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch. The Branch Manager plays a key role in developing branch action plans to ensure continued branch growth. Partnering closely with assigned Business Banking partner, the successful Branch Manager will assist with cultivating and acquiring new customer relationships and growing the Branch based on assigned calling efforts and goals. Byline Bank staff members are expected to periodically travel to other branch locations to help with staffing and management coverage. Demonstrated scheduling flexibility is required, along with an openness to new ideas and the ability to identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory. The successful and self-driven candidate will have Business Banking/Relationship Management experience specifically working with originating small business loans. This position requires proven credit knowledge and a proven success within a sales environment; including all processes such as profiling, outbound calling and telephone sales, consulting, networking, and appointment setting.

Requirements

• 3+ years of Branch / Retail Banking experience as a Relationship Manager (or very similar role).
• Strong knowledge of Retail Banking and working knowledge of commercial business processes, products, and services.
• Strong relationship building skills.
• 3+ years of individual client / business development production experience in business credit preferred.
• Proven track record of sales and outside calling skills.
• Extensive knowledge of sales processes including business profiling, outbound calling and telephone sales, consulting, networking, and appointment setting.
• Excellent profiling, listening, influencing, advising and acquisition skills.
• Strong initiative, excellent judgment, and comprehensive planning, organization, and follow-up skills.
• Ability to profile by asking personal financial questions, assessing customer needs, and recommending appropriate product and service solutions.
• Ability to effectively engage customers in the sales process.
• Ability to network and build effective relationships with customers and members of the community.
• Ability to work well in a team environment by partnering with internal groups to meet customers' needs.
• Ability to work with customers in person and by telephone.
• Bilingual in Spanish highly preferred but not required.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel) as well as core operating systems.

Responsibilities

• Accountable for marketing products and services to generate profitable revenue by calling on small businesses and networking in the community.
• 20 outbound calls a month to a mix of business customers and prospects.
• Continuous completion and utilization of the prospect/pipeline tracker.
• Attendance at all Business Banking training.
• Ensure self and branch staff has passed all business certification courses.
• Meets or exceeds branch goals for new business account generation, business and consumer core deposit growth, treasury management income, business loans referrals and/or production, and other potential goal categories as assigned by Retail Bank Management.
• Assigns overall branch goals to branch team members each month.
• Cultivates business relationships with customers; deepens relationships with existing customers by recommending additional products and services and a pro-active contact regimen.
• Promote the Bank and branch in the community and maintain an active visible role in appropriate organizations.
• Seek out opportunities to optimize the Bank's community involvement.
• Utilize Market View reports and other tools to target sales efforts to specific customer groups through direct mail, phone calls and other marketing campaigns.
• Works directly with the Retail Region Manager in planning and tracking branch sales calls.
• Follows procedures of Retail CRM (Customer Relationship Management) program.
• Meets sales objectives by conducting regular (at least monthly) sales meetings among all branch team members and monitors demographic sales results (reporting).
• Keeps current with product knowledge - benefits of products and the mechanics of how they operate through new product releases, BYB intranet product updates and product brochure updates.
• Maintains utmost confidentiality of all branch customer info/data and business relationships.
• Ensures staff delivers customer service according to BYB standards and guidelines including actively responding to each call and customer that comes into the branch.
• Sets the example with every customer interaction to reinforce the need for outstanding customer service delivery.
• Maintains positive interpersonal relationships with customers and Bank employees.
• Supports and stands with and behind team members.
• Ability to delegate to staff and subordinates effectively.
• Oversee your assigned branch by coaching and observing the Assistant Branch Manager to ensure that all operational procedures are followed through per Byline's standard operational and compliance procedures.
• Utilizes leadership and management sales skills to promote sales culture and accountability by setting a high standard of sales and service.
• Responsible for the professional development needs of self and direct reports, including setting performance standards, monitoring results, providing training, coaching, general feedback.
• Complies with all human resources and management policies and procedures including scheduled reviews, disciplinary actions, hiring and termination.
• Remains focused on the entire business enterprise and the success of the Bank.
• Fosters respect amongst branch team members.
• Conducts regular monthly Branch meetings to inform and maintain staff engagement.
• Empowers staff members - promotes training and autonomy to perform tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities