Branch Manager (SAFE)

About the position

Wells Fargo is seeking a leader to manage and develop a team focused on providing an exceptional customer experience. This role involves identifying opportunities to enhance banking convenience for customers through education and digital options. The leader will engage in a defined customer engagement process, coach behaviors that improve customer experience, and drive business growth. Responsibilities include resolving complex issues related to customer and employee experiences, leading the branch in collaboration with stakeholders, ensuring operational excellence, and mentoring team members. The position requires compliance with the S.A.F.E. Mortgage Licensing Act and entails customer contact and job duties related to dwelling secured transactions.

Responsibilities

• Lead, manage, and develop a team of direct and indirect reports.
• Provide exceptional customer experience focused on service, advice, and guidance.
• Identify opportunities for making banking easier for customers.
• Lead a highly defined customer engagement process.
• Resolve low to moderately complex issues regarding customer and employee experience.
• Engage stakeholders, peers, and internal partners to deliver a customer-centric experience.
• Ensure operational excellence and execute policies and procedures.
• Coach bankers to engage customers and build relationships.
• Create a culture that fosters engagement and accountability.
• Manage allocation of people and financial resources for the branch.
• Mentor and guide talent development of direct reports.

Requirements

• 4+ years of banking, financial services, or Branch Network experience.
• 2+ years of leadership experience.

Nice-to-haves

• Experience in banking, financial services, or Branch Network.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement