Branch Manager, Retail Banking (Downey, CA)

Homestreet Bank • Downey, CA

264d • $59,200 - $94,700

About The Position

The Branch Manager is vital in driving the branch towards achieving success across key areas including sales initiatives, consumer and commercial banking management, customer service, operational management, and community involvement. The Branch Manager is expected to actively make outside business development sales calls and take a leadership role within the community through participation in community events. The Branch Manager will develop and implement strategies that align with the branch's budget and profitability goals, ensuring the delivery of superior banking services and fostering a culture of teamwork and exceptional service.

Requirements

• Bachelor's degree in finance, business administration or related field.
• Minimum of 5 years in banking with at least 3 years in a leadership role, inclusive of experience in outside sales and business development.
• In depth knowledge of banking regulations, market trends and a wide array of financial products and services.
• Successful track record in sales, business development, and managing successful teams.
• Strong leadership skills with a focus on community involvement and the ability to build and maintain professional relationships.
• Strong analytical, planning, and decision-making skills.
• Competency in banking systems and proficiency in Microsoft Office Suite.
• Local travel required.
• Valid driver's license, vehicle, and liability insurance required.
• Maintenance of internal and professional licenses and certifications specific to this job classification as directed by the Bank.

Responsibilities

• Develops and implements sales strategies to meet sales goals, providing ongoing training, coaching and performance feedback.
• Achieves targets for commercial and consumer banking products and services.
• Conducts outside business development efforts to expand the branch's market presence and customer base.
• Leads the branch team towards achieving sales goals, providing ongoing training, coaching and performance feedback.
• Manages and deepens commercial and consumer banking relationships, ensuring high levels of satisfaction and loyalty.
• Responsible for partnering with commercial lenders and treasury sales teams in a collaborative environment to deliver the best product and services solutions.
• Offers tailored financial advice by thoroughly understanding client needs and available banking solutions.
• Continuously assess portfolio performance, initiating strategies for growth and improvement.
• Ensures compliance with banking regulations and policies, overseeing smooth daily branch operations.
• Develops and implements a strategic branch plan that considers market potential and aligns with budget and profitability goals.
• Enhances operational efficiency to improve productivity and minimize costs.
• May process transactions and account maintenance activities including processing daily transactions, opening a cash drawer, balancing the ATM, Wire Transfers, and/or acting as a back-up for the vault banker.
• Serves as a resource for complex account servicing needs.
• Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
• Proactively educates customers on utilizing available access channels.
• Assists customers with account servicing needs and resolves difficult customer issues with diplomacy.
• Conducts care and relationship review calls with consumer and business clients to ensure satisfaction.
• Represents the bank at community and business events, participating actively to enhance the bank's community relations.
• Serves as the face of the bank in community and business events, actively sponsoring and participating to strengthen the bank's community ties.
• Builds and maintains strong community relationships, leading initiatives that contribute to local development and underscore the bank's commitment to the community.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Life, disability and family Leave.
• 401(k) and Roth 401(k) with employer match.
• Wellness program, employee assistance program, 'Commute Trip Reduction' (CTR) and various employee discounts.
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work.
• Free employee checking account and employee home loan discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree