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Branch Management provides leadership that models the Travis Credit Union (TCU) Mission, Vision and Core Values with an emphasis on member experience, asset growth, efficient operations and the professional development of employees. Branch Management not only works within the branch environment, but also has a focus on external activities that grow our business and make an impact in the communities we serve. At a high level, Branch Management is responsible for educating members, employees and the local community about our Mission, Vision and Awesome Cause. The role requires understanding and modeling the Mission, Vision, Core Values and Awesome Cause with both employees and members. It supports the career development of employees through consistent coaching, professional development and purposeful career pathing steps. The Branch Manager develops and inspires a highly disciplined and productive branch team focused on delivering exceptional member service and offering solutions to improve members' financial lives by tailoring value-add recommendations with TCU products, services and digital solutions. Achieving assigned branch production and growth goals is essential, which involves influencing the effective and consistent behaviors of the employees in their member conversations and ensuring Client Relationship Management system (CRM) productivity with member interactions. Collaboration with business partners to proactively acquire new business relationships and expand existing business relationships is a key responsibility. The Branch Manager is also responsible for business development activities and represents the credit union in the community by participating in events and serving on boards and/or committees that are working to improve the communities served. They represent TCU at Awesome Cause events and are responsible for operational audits, regulations and profitability expectations. The role requires facilitating consensus in group settings and developing positive working relationships throughout the organization, negotiating conflict, influencing others, and solving problems to achieve positive outcomes. Identifying and communicating improvement gaps in People, Process or Technology practices, collaborating with other business units as necessary, is also part of the job. Properly empowering those who will be held accountable for the successful completion of projects and/or attainment of goals with shared ownership is crucial. The Branch Manager manages and leads staff through a changing environment and resolves stressful situations with tact and diplomacy.
