Branch Manager Officer

First State Bank of St. Charles•Saint Charles, MO

About The Position

First State Bank is seeking a Branch Manager Officer at our 5th Street Branch. If you have customer service and previous branch management experience then you may be a great fit! 40+ hours per week. Must be available to work Saturdays. Required to have reliable transportation and flexibility for schedule changes Full-Time benefits will apply, including; medical, dental and vision insurance, paid sick and vacation, 401k, ESOP and more! Duties and Responsibilities: The Branch Manager Officer will perform all duties required of this position by following policies and procedures set forth by First State Bank, including, but not limited to: Meets with current and potential customers to discuss their financial needs, offers appropriate products and services while developing and expanding account relationships or refers customers to other bank departments as necessary. Identifies trends negatively impacting customer experience and escalates problems to the proper channels for root cause analysis. Ensures that the branch is open and ready to conduct business each business day, all transactions balance at the close of each business day, all security procedures are strictly followed and that all equipment, including the automated teller machine, is operational and is serviced and balanced. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Understands bank capabilities and educates customers on options for managing financial transactions by leveraging technology, tools, and resources. Performs lobby engagement activities to connect with customers, successfully convert service to sales through internal interactions and position products to meet customer needs. Jointly establishes quantitative branch and individual objectives with assigned supervisor on an annual basis. Makes certain that all office operations are performed in accordance with established policies and procedures either directly or through appropriate supervisor (office balancing, control of vault cash, etc.). Provides for the proper security, maintenance and cleanliness of the office, supervises the opening and closing of the building and vault, makes necessary provisions for the securing and accounting of the negotiable papers. Performs various administrative duties including the generation, filing and maintenance of various forms and records in order to sustain an efficient branch operation. Maintains current knowledge of all deposit products, procedures and regulations to ensure office compliance. Develops and communicates bank marketing strategies with appropriate personnel. Builds the retail customer base through high quality, proactive internal and external sales conversations. Coordinate with Business Development Officer on external sales conversations for their branch. Attends networking and other events for bank exposure and community involvement. Performs duties relating to opening and processing new accounts, completing necessary documentation, obtaining signatures, ordering checks, deposit slips, etc. Providing services relating to safe deposit boxes, gift cards and referrals. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same. Complete all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position. Reports to specific branch assigned to work at (branches and hours worked vary) and stays in contact with supervisor to ensure schedule is determined for the upcoming week. Supervisory Duties: Directly supervises assigned personnel as follows: Assists in the selection of new personnel as appropriate. Reviews employee performance. Organizes, schedules, and distributes work among assigned personnel. Approves time records within the Time & Attendance system. Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged. Administers personnel policies and procedures. Aids the development and implementation of training plans for branch personnel in coordination with managers. Trains staff members as needed. Responsible for ensuring compliance with the Bank Secrecy Act and Anti-Money Laundering Act as well as regulatory laws as they relate to functions within their departments. Qualifications: High school diploma or general education degree (GED) required. Bachelor’s Degree (B.A.) from a four year college or university preferred. Minimum of four years of related experience in bank operations and/or training required. Previous experience facilitating banking regulations is required. For more information about First State Bank, please visit our Career’s Page on our company website https://fsbfinancial.com/careers/ [https://fsbfinancial.com/careers/]. As a condition of employment, all new hires will be required to complete a background check and drug testing. First State Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.

Requirements

High school diploma or general education degree (GED) required.
Minimum of four years of related experience in bank operations and/or training required.
Previous experience facilitating banking regulations is required.
Must be available to work Saturdays.
Required to have reliable transportation and flexibility for schedule changes

Nice To Haves

Bachelor’s Degree (B.A.) from a four year college or university preferred.

Responsibilities

Meets with current and potential customers to discuss their financial needs, offers appropriate products and services while developing and expanding account relationships or refers customers to other bank departments as necessary.
Identifies trends negatively impacting customer experience and escalates problems to the proper channels for root cause analysis.
Ensures that the branch is open and ready to conduct business each business day, all transactions balance at the close of each business day, all security procedures are strictly followed and that all equipment, including the automated teller machine, is operational and is serviced and balanced.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Understands bank capabilities and educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
Performs lobby engagement activities to connect with customers, successfully convert service to sales through internal interactions and position products to meet customer needs.
Jointly establishes quantitative branch and individual objectives with assigned supervisor on an annual basis.
Makes certain that all office operations are performed in accordance with established policies and procedures either directly or through appropriate supervisor (office balancing, control of vault cash, etc.).
Provides for the proper security, maintenance and cleanliness of the office, supervises the opening and closing of the building and vault, makes necessary provisions for the securing and accounting of the negotiable papers.
Performs various administrative duties including the generation, filing and maintenance of various forms and records in order to sustain an efficient branch operation.
Maintains current knowledge of all deposit products, procedures and regulations to ensure office compliance.
Develops and communicates bank marketing strategies with appropriate personnel.
Builds the retail customer base through high quality, proactive internal and external sales conversations. Coordinate with Business Development Officer on external sales conversations for their branch.
Attends networking and other events for bank exposure and community involvement.
Performs duties relating to opening and processing new accounts, completing necessary documentation, obtaining signatures, ordering checks, deposit slips, etc. Providing services relating to safe deposit boxes, gift cards and referrals.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.
Complete all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
Reports to specific branch assigned to work at (branches and hours worked vary) and stays in contact with supervisor to ensure schedule is determined for the upcoming week.
Assists in the selection of new personnel as appropriate.
Reviews employee performance.
Organizes, schedules, and distributes work among assigned personnel.
Approves time records within the Time & Attendance system.
Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures.
Aids the development and implementation of training plans for branch personnel in coordination with managers. Trains staff members as needed.
Responsible for ensuring compliance with the Bank Secrecy Act and Anti-Money Laundering Act as well as regulatory laws as they relate to functions within their departments.