Branch Manager - New Orleans, La

C-carrier • New Orleans, LA

312d

About The Position

Carrier is a leading provider of HVAC-R systems, building controls, and automation solutions - our offerings lead to safer, smarter, more sustainable, and higher-performing buildings. If you're looking for a role that combines your ambition to succeed with a passion for customers, then we have a great opportunity for you! We're seeking experienced regional leaders to join a growing team in delivering efficient and dependable cooling solutions to customers in the southeast region. You will be responsible for leading a team of service technicians and managers, in partnership with Sales and Operations, to deliver a world class customer experience. Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading change, delivering solutions to our customers, and developing people.

Requirements

• Minimum of 6 years working experience in the HVAC Industry
• High School Diploma/GED
• Ability to pass an MVR background check
• 2+ years of people management experience

Nice To Haves

• Bachelor's degree preferred
• Great communication and presence
• Proven experience implementing growth strategies
• In depth knowledge of Carrier core processes preferred

Responsibilities

• Manage P&L and performance across geographical footprint; proactively views the area monthly/annually with 3/5-year plan
• Set growth strategy for the market - identifying key customers and verticals and execute on the strategy - proactively expand the footprint in the territory
• Communicate a vision and culture to a team of technicians and service managers, fostering a strong culture of teamwork and evolution
• Implement culture of safety - be accountable for safety procedures and conduct safety briefings
• Manage customer escalations
• Account manager or leader on team of 1 -2 large accounts in Area
• Drive performance management, technician development and corrective actions
• Manage and reduce attrition through engaging in the community and local union
• Manage and coach Service Managers
• Be involved in community activities past typical HVAC Industry programs/events, building the Carrier Brand in the area
• Proactively communicates to leadership on state of the business and implemented actions
• Manage relationship with internal partners and distribution partners
• Collaborate with sales leadership to drive growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED