Branch Manager (new build) York Road Plaza - Baltimore, Maryland

JPMorgan Chase • Baltimore, MD

407d

About The Position

As a Branch Manager at Chase, you will lead the branch operations, ensuring exceptional customer experiences while driving growth in deposits and investments. You will represent the brand and culture, utilizing advanced banking solutions and technology to meet customer needs. Your role will involve coaching and developing staff, fostering community partnerships, and maintaining a strong control environment to adhere to operational integrity and risk management.

Requirements

• Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
• Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
• Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
• Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
• Ability to work branch hours including weekends and evenings
• High school degree, GED, or foreign equivalent

Nice To Haves

• College degree or military equivalent
• 2+ years of management, Retail Banking experience or equivalent
• Chase leadership experience
• Strong desire and ability to influence, educate, and connect team, partners and customers to technology
• Ability to adapt quickly to a changing environment and be a strong decision maker

Responsibilities

• Acts as the standard bearer of Chase and creates a world-class customer experience
• Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
• Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
• Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
• Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
• Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
• Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED