Branch Manager - Lakeville, MN

Affinity Plus Federal Credit Union • Lakeville, MN

386d • Hybrid

About The Position

The Branch Manager at Affinity Plus Federal Credit Union is responsible for leading and managing the daily operations of a branch or contact center. This role focuses on employee engagement, member experience, and operational efficiency, ensuring that staffing levels meet member needs and that employees are supported in resolving complex issues. The Branch Manager also plays a key role in community engagement and compliance with credit union policies and regulations.

Requirements

• 2+ years of proven, progressive leadership experience
• B.S./B.A. degree in business, finance or related field preferred or equivalent experience
• Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred
• Ability to provide on-site leadership to a team in a small sized market/team
• Knowledge and understanding of State and Federal laws pertaining to Credit Union Industry
• Ability to effectively coach, lead and motivate employees to achieve results
• Strong analytical skills with a high degree of accuracy
• Aptitude to work independently as well as part of a team
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment

Responsibilities

• Provide on-site and remote leadership of all aspects of daily operational activities of the branch/contact center
• Create and foster team connections and belonging by building positive and connective relationships
• Innovate and lead through change by seeking out and being open to new ways of approaching problems
• Create and manage branch/contact center schedules and ensure staffing levels meet member need
• Make decisions in alignment with values and mission regarding employees, members, goals, revenues, and expenses
• Interview, hire, coach, train, and develop employees to meet role expectations
• Assist employees or members in solving complex account issues and escalated situations
• Ensure compliance with all Credit Union policies and procedures, state and federal laws, and regulations
• Conduct and complete monthly branch verification reports
• Prepare and deliver written performance evaluations and performance actions
• Drive team performance and engagement through frequent meetings and individual dialogs
• Participate in community-based/business development activities to promote Affinity Plus
• Support organizational initiatives involving promotions, projects, and goals
• Participate in local and statewide leadership development meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree