Branch Manager IV

RBGlobal•Indianapolis, IN

About The Position

Controls driving the overall performance and operations for a high volume LARGE size, annually designated as an IAA Top 20 (top 2 in Canada), auction branch. The position is responsible for ensuring the branch meets or exceeds its planned profitability, sales, and customer service levels. The Branch Manager interacts with all levels of staff within IAA and is responsible for maintaining an engaged, safe, and positive work environment by managing and mentoring local staff.

Requirements

3-4 years' experience
Strong operations background and experience
Excellent customer relations skills and ability to manage several levels of employees
General knowledge of various employment laws and practices and employee relations
Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehicles
Typical Business office Environment
Work both indoors and outdoors Environment, year-round
Ability to travel approx. 20% of time

Responsibilities

Responsible for overall performance and operation of assigned auction branch locations; managing planning process.
Monitor and maintain current branch/ service center positions.
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Develop and implement new methods of internal procedures to improve efficiencies.
Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels.
Successfully market the branch/service center within the approved expense budget.
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required.
Support and handle all personnel issues, including hiring and terminating employees.
Develop business and branch growth.
Update the area/regional manager regarding the profit and loss operating results of the branch.
Responsible for the overall safety and security of all branch personnel and company assets.
Provide oversight and direction to the employees in the operating unit per the organization's policies and procedures.
Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
Perform other duties as assigned