Branch Manager in Training

Advance America • Winfield, KS

85d

About The Position

The Branch Manager in Training (BMIT) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible for performing an active role in meeting all performance goals and metrics for the branch as defined by management. To do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. The BMIT position is intended to be a developmental position to be promoted into a Branch Sales Manager position.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
• Ability to use computer programs required to process customer transactions.
• Ability to maintain composure in stressful situations.
• Ability to follow procedures in the normal course of business and in stressful situations.
• Ability to develop and maintain business relationships.

Nice To Haves

• Bi-Lingual Spanish is a plus.

Responsibilities

• Actively assist in meeting the Branch's performance metrics as defined by management.
• Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch.
• Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
• Present financial solutions based on customer needs that meet their goals.
• Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.
• Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected.
• Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company's purpose.
• Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.
• Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to Branch performance.
• Adhere to the Company's policies, procedures, Core Values, and to all applicable state and federal regulations.
• Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
• Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.
• Perform and document collection calls, field visits, and any other approved collection activities.
• Work closely with and support others in a positive, team environment to enhance the customer experience.

Benefits

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED