Branch Manager III

Mascoma Bank • White River Junction, VT

2d • Hybrid

About The Position

Assumes responsibilities for a large branch office with deposits generally $50 to $75 million, and FTE greater than 4.0.
Summary of Primary Duties and Responsibilities
Provide confident and enthusiastic leadership to branch, including branch profitability
Motivate branch staff to optimum and increased performance and success, both for individuals and the branch
Possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments
Possess expert knowledge of all aspects of the branch’s operations
Provide Confident and Enthusiastic Leadership to Branch Staff
Primary responsibility is to provide leadership to branch staff, provide an exceptionally high level of service, and increase the performance and profitability of the branch. The Manager bears ultimate responsibility for the branch’s performance and profitability.

A key duty is to be able to lead the branch by building and helping their staff in their daily activities. Must be able to effectively communicate and work with their staff to increase their branch’s performance. Must ensure the staff is aware of the branch’s objectives and performance standards, as well as the team member’s individual performance, and promote success within the branch. Must also work to train and coach newly hired and long-term employees to make sure everyone is performing at an exceptional level.

Must be the bridge between staff and Senior Leadership. Prepares reports and informs Senior Leader about the performance of their branch. Must be able to communicate company-wide changes to products, functions and operations.

Motivate branch staff to optimum and increased performance and success, both for individuals and for the branch
Responsible for the overall success of a branch. Must work to ensure they are providing the highest possible degree of services and products to their customers. Managers are constantly working to develop new strategies to reach their branch’s performance goals. Must develop and promote new products and services for customers as well as be proactive in making business calls and participating in the community through networking and involvement on boards.

Possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments
Responsible to know all products and services offered by Mascoma; including all deposit products both consumer and business; all consumer loans, including Home Equity products; knowledge of mortgage products leading to referrals to mortgage team colleagues; Cash Management offerings for businesses and municipalities, and knowledge of investments offered by the Bank.

Possess expert knowledge in all aspects of branch operations
Must be very knowledgeable about the banking industry and be able to perform various banking procedures and operations. These duties may be anything from auditing a teller’s drawer to monitoring loans and deposits. Must be aware of banking regulatory matters and proper operational procedures to keep their branch running successfully.

Essential Functions
1) Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency by:
Making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
Resolving routine personnel problems. Continually working to foster and maintain team environment with Relationship Bankers.
Developing, implementing and maintaining ongoing training for self and staff, including regular staff meetings and one-on-one meetings to ensure success of individuals and branch.
2) Performs Banking Procedures
Must be very knowledgeable about the banking industry and able to perform various Relationship Banker’s?duties.
Must be aware of banking regulatory matters and proper operational procedures in order to keep the branch running successfully and within bank best practices.
3) Assists with responsibility for efficient management of Branch operations by:
Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
Provides customers with information and assistance; responding to a variety of customer questions or complaints.
Provides signature guarantees and notary services; approves wire transfers and overdrafts within authority.
Ensures that the branch balances daily; maintains proper control of the vault and the teller drawer cash, as well as ordering of coin and currency.
4) Creates an environment of exceptional customer service centered around the High-5 Standards
Demonstrates an enthusiastic, positive attitude
Communicates well when interacting with customers (internally and externally)
Initiates conversations with customers to better understand the customer and their needs
Seeks options for customers’ situations
Makes reasonable decisions based on customer needs and relationships
5) Foster a culture of open communication and mutual respect and trust by implementing the 5 A’s:
Attitude, Acknowledgement, Acceptance, Action, and Achievement.
Lead by example and demonstrate to Relationship Bankers how to take ownership of issues and engage with other team members.
6) Makes and services a variety of loans by:
Interviewing customers and compiling necessary information to determine customers’ requirements and the best type of loan to satisfy their needs
Ensuring that all necessary personal and financial data is obtained and properly analyzed
Providing ongoing service to loan customers and taking appropriate action to resolve any problems that might arise
Assisting the Collection department with recouping delinquent accounts
Responsible for accurately completing loan documentation
7) Lead the effort to represent the Bank in the community and promote and develop additional business by:
Contacting existing customers to determine their needs and level of satisfaction.
Making regularly scheduled business calls to branch customers and if applicable, prospects.
Participating in civic and community events, including participation on boards pertinent to the community.
Ensuring that a continuous effort is made to keep customers and the public informed about banking services.
8) Attends education programs made available by the bank.

Nonessential Functions of Position
Performs additional duties as requested

Requirements

• Bachelor’s degree or equivalent in work experience
• Five plus (5+) years of branch management experience
• Proven record of branch growth
• Proven customer and business development skills
• Lending experience in consumer, Home Equity, and small business loans
• Ability to use and working knowledge of computers/strong keyboarding skills
• Good interpersonal communication
• Must maintain confidentiality and privacy
• Professional appearance; grooming and dress consistent with position and MB appearance policy
• Must be able to lift or transport up to 25 pounds on their own or 50 pounds with another person
• Varied work with a normal expenditure of energy and little or no unusual physical effort?
• May involve incidental business machine operations
• Work involves intermittent periods of stationary positioning and traversing
• Requires traveling to meetings, bank activities, and customer calls
• Working conditions include well-lit and well-ventilated areas
• Drives Performance – Having a growth mindset to address employee issues; identifying problems early to help team members get on track; acting decisively to prevent disruption to the team.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Empowered - Having the knowledge, confidence, means, and ability to act or make decisions for oneself.
• Interpersonal Skills – Relating openly and comfortably with diverse groups of people.
• Business Insight - Applying knowledge of banking and the marketplace to advance the organization's goals.
• Connections Work to Our Customers – Understanding how work impacts our external customer and consistently making data-driven decisions, avoiding assumptions about customer needs.
• Customer Experience - Building strong relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives; understanding how interactions with colleagues ultimately impact the customer.
• Improves Continuously – Demonstrates an ability to adapt and commit to new ways of doing things with a continuous improvement mindset.
• Decision Quality - Making data-driven decisions; striving for balance between risk and reward to seize opportunities that keep the organization moving forward.
• Action Oriented – Acting on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Situational Adaptability - Adapting one’s approach and demeanor in real time to match the shifting demands of varying situations.

Responsibilities

• Provide confident and enthusiastic leadership to branch, including branch profitability
• Motivate branch staff to optimum and increased performance and success, both for individuals and the branch
• Possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments
• Possess expert knowledge of all aspects of the branch’s operations
• Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency
• Perform Banking Procedures
• Assist with responsibility for efficient management of Branch operations
• Create an environment of exceptional customer service centered around the High-5 Standards
• Foster a culture of open communication and mutual respect and trust by implementing the 5 A’s
• Make and service a variety of loans
• Lead the effort to represent the Bank in the community and promote and develop additional business
• Attend education programs made available by the bank
• Perform additional duties as requested

Benefits

• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees