Branch Manager II

Chevron Federal Credit Union•Houston, TX

12d•$67,140 - $92,317

About The Position

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including: Bonus/incentives for all regular employees 401(k) with 8% company contribution Medical, dental, and vision insurance for employees and dependents paid at 80% PTO and paid sabbaticals Tuition reimbursement GENERAL SUMMARY Leads and manages the operations and business development of a high-volume Credit Union branch(es). Coaches staff on their performance and develops skills to consistently deliver exceptional member experience and deepen member relationships.

Requirements

5+ years of branch leadership or other related financial services leadership experience required.
Ability to write and speak effectively in English using correct spelling and grammar.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to prioritize.
Ability to understand and align with our core competencies through daily projects and tasks: Growth Mindset Diversity & Inclusion Communication Change Ready Leadership Responsibility Problem Solving Tech & Data Savvy CU Business Acumen
Work involves extensive use of computers, up to eight hours per day.
Appropriate vision, dexterity, and other physical abilities are required.
May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

Nice To Haves

Bachelor’s degree from an accredited college or university strongly preferred.
Equivalent combination of education and experience may substitute for stated qualifications.

Responsibilities

Coaches and models consistent exceptional member experience activities and behaviors.
Develops and trains staff through observations, feedback, and coaching.
Evaluates the work of team members and conducts performance appraisals.
Achieves branch growth targets and objectives through proactive activities to build relationships with members and grow new memberships.
Maintains and fosters business relationships with our sponsors and/or SEGs within the field of membership.
Works closely with the Business Development team and additional partners to host acquisition events, make presentations, and drive new business.
Ensures branch(es) are compliant with all policies and procedures, while constantly managing risk.
May assist members with financial transactions including working with cash and checks, submitting and assisting with consumer loan applications, and other member needs and requests.
Other duties as assigned.