Branch Manager II

Hertz•Palo Alto, CA

17d•$75,000

About The Position

The Branch Manager II represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager I is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation. Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc. Handle or assist in the resolution of customer service issues Ensure a high level of customer service is maintained at or above the area goals Coach all staff and empower staff to engage in problem resolution and customer relations Be active in attending/hosting outside sales meetings or events to promote the company and branch location Continue to increase the market penetration of the branch and increase revenue Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives Actively participate in the training, coaching, and mentoring of all Branch staff Complete performance reviews with all Branch staff discuss strengths and development opportunities Hold weekly staff meetings to keep employees motivated and informed of business operations Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge Maintain an environment of positive employee relations Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel. Shift hours may vary depending upon business need. What You’ll Get: The starting salary for this role is $75,000.00 annually, commensurate of experience. Bonus: Eligible, Up to 20% of annual salary Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Requirements

Previous management experience in a fast-paced environment
Result orientation with demonstrated history of success
Demonstrated ability to direct and motivate teams
Proficiency in Technology Knowledge
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Labor & Employment laws
Operations Management
Project Management
Analysis and report modeling understanding
Highly organized
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite
Ability to handle complex analysis using Excel
Strong knowledge of PowerPoint
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills
High School Diploma or GED required

Nice To Haves

Experience in car rental, hospitality, or tourism a plus

Responsibilities

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
Handle or assist in the resolution of customer service issues
Ensure a high level of customer service is maintained at or above the area goals
Coach all staff and empower staff to engage in problem resolution and customer relations
Be active in attending/hosting outside sales meetings or events to promote the company and branch location
Continue to increase the market penetration of the branch and increase revenue
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
Actively participate in the training, coaching, and mentoring of all Branch staff
Complete performance reviews with all Branch staff discuss strengths and development opportunities
Hold weekly staff meetings to keep employees motivated and informed of business operations
Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Benefits

Bonus: Eligible, Up to 20% of annual salary
Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more