Branch Manager II

Lendmark Financial Services•Randallstown, MD

1d•Onsite

About The Position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. This role develops new business, provides a superior level of customer relations, and promotes the sales and service culture through coaching, guidance, and staff motivation. In addition, the Branch Manager achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. The position provides leadership, training, and supervision, and delegates day to day operations to the Assistant Branch Manager or other branch personnel. Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable, and consistent financial services that make a difference in people’s lives.

Requirements

High School Diploma or GED from accredited institution
3-5 years of consumer finance experience or related industry experience
Personnel management and budgeting skills
Effective communication, organization and sales skills
Proficient working knowledge of industry related loan software, Microsoft Windows, Excel and Word Applications

Nice To Haves

Industry-related experience
Bilingual, Spanish/English
Ability to relocate

Responsibilities

Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
Actively pursue business development relationships within his/her community.
Sell products and services to meet sales goals.
Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
Establish lending authority for associates.
Ensure a high quality of client service.
Assist clients with the implementation of solutions, and monitor overall client satisfaction.
All other duties as assigned.