Branch Manager II

Glacier Bancorp, Inc.•Lake Havasu City, AZ

90d

About The Position

Join one of the best banks in Arizona! Foothills Bank has been on the list of Top Companies to Work for in Arizona for 5 years in a row! Learn More About Our Recognitions! POSITION SUMMARY: The Branch Manager II (BMII) is responsible for increasing branch deposit and providing business and consumer loan referrals. Responsible for directing and administering the operational efforts of the branch. Ensuring established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensure customers are promptly and professionally served. Leads, trains, and supervises branch staff. This position is for a Branch Manager who will oversee two Lake Havasu branches.

Requirements

High school diploma or equivalent
Five or more years’ experience as a Branch Manager or similar role with a Financial Institution
Demonstrated effective interpersonal relationships and teamwork.
Professional verbal and written communication skills.
Strong interpersonal skills, using considerable tact, diplomacy, and judgment.
Strong organizational, customer service, communication and decision-making skills.
Able to handle sensitive and confidential information.
Experience working with all levels of employees and external customers.
Well-organized with ability to prioritize and multi-task in a fast-paced work environment.
Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.
Ability to respond to common inquiries about complaints of customers, regulatory agencies or members of the business community.
Sufficient banking, organizational and technical skills to assist in performing all required reviews.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Responsibilities

Responsible for increasing deposit account openings, small business loan and consumer loan referrals. Works towards achieving deposit goals while promoting High Performance Growth (HPG) initiatives
Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate
Ensure customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensure customers are informed of Company services and policies. Provides counsel customers regarding their financial needs and services requested
Troubleshoots and resolves internal and external inquiries
Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assists in resolving balance problems
Completes orientation of new employees in overall branch procedures. Ensures branch personnel are well trained in all phases of their respective jobs. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services
Primary Security Officer for the branch. Conducts required security meetings with staff to ensure compliance. Opens and closes the building in accordance with set hours and tests security equipment quarterly
Is responsible for maintaining office building, grounds, equipment and fixtures of the branch
Ensures assigned month-end management reports which apprise executive management of the status of branch activities are completed in a timely fashion
May originate consumer loans; maintain up to date training and adhere to loan compliance standards
Regular and predictable attendance is an essential function of this job.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
May be required to work at other Foothills Bank branches due to staffing shortages
Participating in community service and bank-sponsored activities
Attend and participate in meetings as required
Keep work area tidy
Additional duties as requested or assigned