Branch Manager II

Global Credit Union • Bellevue, WA

7d

About The Position

Responsible for overseeing branch operations, emphasizing employee engagement, mentoring staff for career pathing opportunities, and achieving the credit union's business and financial objectives. Foster a positive member and employee experience, through empathetic and personalized service with every interaction that aligns with Global Credit Union Management Philosophy. Report on branch activities, conduct community outreach, and consult with members to provide financial solutions and first-contact resolution.

Requirements

• Bachelor’s degree in Business Administration or related field.
• Strong verbal and interpersonal communications and personnel management skills required.
• Ability to effectively engage with staff and members positively to identify needs that enhance and deepen the member relationship.
• Self-motivated, confident, and ability to multitask effectively.
• Ability to meet or exceed member experience expectations.
• Must be able to lift 25 pounds.

Responsibilities

• Develop, monitor, and manage branch service levels to enhance member relationships and engagement.
• Provide leadership to the branch team to facilitate meaningful interactions with members to deepen and retain membership.
• Coach and mentor the Assistant Branch Manager through consistent observational feedback and regular one-on-one sessions.
• Utilize problem-solving and effective communication skills to resolve personnel and member concerns.
• Develop and execute a comprehensive community engagement strategy through fostering relationships with local businesses, participating in community events, seeking sponsorships, and conducting financial literacy training.
• Represent the credit union at professional events and seek leadership opportunities in the community that align with the organization's mission and values.
• Stay informed about market trends, research competitor product offerings, and make recommendations to expand brand awareness and generate new business.
• Establish strong partnerships with Global Credit Union Insurance Brokers, Global Credit Union Home Loans, Business and Commercial Services, and Global Retirement and Investment Services to achieve credit union growth objectives.
• Obtain state-mandated insurance licenses to quote and bind Personal Lines Insurance products.
• Develop a sales strategy to achieve established quote and issue goals.
• Oversee branch personnel functions, including performance evaluations, recruitment, and maintaining high employee morale and job satisfaction.
• Create a safe and inclusive work environment, encourage diverse ideas, and build positive working relationships.
• Monitor Member Service Center overflow call activities and ensure schedule adherence.
• Ensure compliance with all financial policies, procedures, and regulatory requirements. This includes security, facility maintenance, supply inventory, cash management, negotiable items, and general ledger accounts.
• Perform additional responsibilities as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees