Branch Manager II

First Farmers Bank & Trust-posted 9 months ago
Full-time • Manager
Elwood, IN
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The Branch Manager II position administers management for a full service, profitable branch for First Farmers Bank & Trust. Supervising branch retail staff and providing input on different committees as needed throughout the year is required. This position must assist customers in providing detailed knowledge of bank products and services, articulate the benefits and conditions of these services and cross sell products to new and current clients as needed. Driving new sales opportunities into the branch through outside selling is required.

  • Supervise, train, coach, and perform annual reviews for all branch personnel
  • Manage overall branch operations including but not limited to scheduling branch staff, developing job responsibilities for each employee, having monthly meetings with staff to discuss sales opportunities and operational issues, and conducting weekly huddles with staff
  • Establish and help attain performance objectives for the branch
  • Contribute to the interaction with other bank departments to leverage sales opportunities
  • Develop an outside calling strategy to build new relationships for the bank
  • Conduct targeted sales calls, through in-person contact as well as via phone conversations
  • Proactively drive sales opportunities through outside selling to consumer and business clients
  • Provide quality customer service through knowledge of bank products and services
  • Expand and retain bank customer relationships and solicit new relationships from prospective customers
  • Educate new and existing customers about features and benefits of bank products and services
  • Develop and implement strategies to help grow deposits
  • Investigate competitive offerings in the market
  • Review and provide reports to management including branch totals for deposit, teller offage, total cash for the branch, and past due safe deposit boxes
  • Conduct financial consultations with customers and take applications for all consumer loans
  • Assist commercial loan officers with past due customer information for the branch
  • Determine fee refunds and settlement of the NSF list in conjunction with the Head Teller
  • Oversee maintenance items for the branch, including the parking lot
  • Assist in counting tellers out when they are off more than $100 or with surprise audit counts
  • Test the branch security equipment and investigate security issues as needed
  • Coordinate training of staff on all bank products and services on an ongoing basis
  • Maintain customer contact and handle customer complaints
  • Ensure the branch stays in compliance with all applicable federal and state regulations
  • Ensure completion of all quarterly education courses
  • Build and ensure employee and customer satisfaction levels are met
  • Attend all applicable meetings including Branch Manager Meetings
  • Be an active member in the community
  • Complete the CD maturity list – calling upon all customers in question
  • May be responsible for multiple branches
  • Assist tellers and CSR’s in peak times to expedite the workflow
  • Perform back-up Head Teller duties as needed
  • Participate in any sales activities as directed by the Regional Branch Manager
  • Perform other duties as assigned
  • Responsible to the Regional Branch Manager for the fulfillment of duties assigned
  • Will have contact with the Customers and public
  • Ability to manage branch-banking personnel engaged in retail operations to achieve profit, growth and customer service objectives within bank policy guidelines
  • Previous experience in retail banking, sales and staff management preferred
  • Requires sound knowledge of established procedures, methods and practices, and extensive knowledge of customer base
  • Good sales and computer skills, and a proven ability to develop business opportunities are necessary
  • Should be analytically minded and possess good judgment
  • Must demonstrate sales, management, communication, and interpersonal skills
  • Maintain relationships within the business community including participation with community organizations and community projects
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