South State Bank-posted 4 months ago
Full-time • Manager
West Palm Beach, FL
Management of Companies and Enterprises

The Branch Manager 2 has the responsibility for leading and coaching the branch team as well as overseeing the administration and coordination of sales and service activities of their assigned branch. The Branch Manager is accountable for maximizing revenue, profitability, sales, customer satisfaction, to minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition. It is also the responsibility of the Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

  • Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
  • Develops branch projections and expectations in strategic planning to include sales goals.
  • Provides leadership in all areas by setting an example for the staff to follow.
  • Supervises staff members in their daily performance of assigned tasks.
  • Assists each staff member in setting goals and effectively coaching each staff member to achieve success.
  • Directs the hiring, training, and retraining of branch staff members.
  • Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations.
  • Responsible for the branch's security procedures.
  • Understands and complies with branch audit procedures.
  • Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards.
  • Processes all loan applications and paperwork, extending credit to qualified individuals and businesses.
  • Manages loan and deposit exceptions within the expectation of South State Bank.
  • Opens new deposit accounts and understands the financial services offered by the bank.
  • Resolves customer problems and complaints with courtesy and discretion.
  • Actively participates in business development activities within the community.
  • Explains bank objectives, policies, and programs to employees and directs their implementation.
  • Monitors branch resources and assets and submits requests as necessary.
  • Knows and ensures compliance to all banking regulations.
  • Presents a neat, professional personal appearance and maintains an orderly, attractive work area.
  • Maintains a strong understanding of customer facing technology.
  • High School Diploma, BA Degree and/or 2 years in Banking.
  • Minimum of 3 years' experience or more of prior banking which may include lending experience.
  • 5 years' previous management/supervisory experience.
  • Strong organizational skills.
  • Proven leadership experience.
  • Strong PC skills.
  • Ability to analyze and solve problems.
  • Excellent leadership and communication skills.
  • Planning and organizational skills.
  • Good decision-making skills.
  • Excellent writing skills.
  • Training and oral presentation skills.
  • Customer service orientation.
  • Initiative.
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