Branch Manager II/III - Operations

First National Bank Alaska • Anchorage, AK

176d

About The Position

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Our Muldoon Branch, located in East Anchorage, and Metro Branch, located downtown Anchorage is seeking an experienced professional banker to manage its operations.

Requirements

• BM II - Minimum: Bachelor's degree in business, accounting, or finance and four years progressively responsible branch operations/deposit experience including two years in a management capacity; or six years progressively responsible bank operations/deposit experience including two years in a management capacity; or equivalent combination of education/training and experience. Sales experience.
• BM III - Minimum: Bachelor's degree in business, accounting, or finance and five years progressively responsible branch operations/deposit experience including three years in a management capacity; or seven years progressively responsible bank operations/deposit experience including three years in a management capacity; or equivalent combination of education/training and experience. Sales experience.
• Word processing and spreadsheet software experience required.
• Ability to handle highly confidential information, frequent deadlines, and time constraints required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from managers, customers, business owners and decision-makers and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, assess risk and draw conclusions.

Nice To Haves

• Outside sales experience.

Responsibilities

• Promotes the highest level of service to customers through coaching, mentoring, training and monitoring of staff; communicates corporate mission and direction to delegates.
• Ensures branch operations comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a satisfactory audit rating or better.
• Maximizes branch profitability by directing and participating in activities to promote growth, and attract and retain business.
• Establishes cross-selling and deposit goals for key delegates and monitors and measures results.
• Calls on potential and existing customers to develop and retain business.
• Represents the bank at various community functions to further enhance its image and develop additional business.
• Maintains branch security controls, and upholds appearance and maintenance standards.
• Minimizes branch losses and risk or exposure to losses.
• Directs the research and resolution of out of balance conditions.
• Resolves customer discrepancies and errors; and, handles sensitive customer problems or special requests.
• Responds to or immediately directs customer complaints to the appropriate person, in accordance with the Bank's Consumer Complaint Policy.
• Manages the branch's budget and seeks ways to maximize staff productivity and increase operational efficiencies.
• Performs other work-related duties as assigned by supervisor.

Benefits

• Salary commensurate with experience.
• Monday-Friday schedule, between 8:00am-6:00pm and some Saturdays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree