Branch Manager II/III - Operations

First National Bank Alaska-posted 4 months ago
Full-time • Mid Level
Anchorage, AK
Credit Intermediation and Related Activities
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Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Our Muldoon Branch, located in East Anchorage, and Metro Branch, located downtown Anchorage is seeking an experienced professional banker to manage its operations.

  • Promotes the highest level of service to customers through coaching, mentoring, training and monitoring of staff; communicates corporate mission and direction to delegates.
  • Ensures branch operations comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a satisfactory audit rating or better.
  • Maximizes branch profitability by directing and participating in activities to promote growth, and attract and retain business.
  • Establishes cross-selling and deposit goals for key delegates and monitors and measures results.
  • Calls on potential and existing customers to develop and retain business.
  • Represents the bank at various community functions to further enhance its image and develop additional business.
  • Maintains branch security controls, and upholds appearance and maintenance standards.
  • Minimizes branch losses and risk or exposure to losses.
  • Directs the research and resolution of out of balance conditions.
  • Resolves customer discrepancies and errors; and, handles sensitive customer problems or special requests.
  • Responds to or immediately directs customer complaints to the appropriate person, in accordance with the Bank's Consumer Complaint Policy.
  • Manages the branch's budget and seeks ways to maximize staff productivity and increase operational efficiencies.
  • Performs other work-related duties as assigned by supervisor.
  • BM II - Minimum: Bachelor's degree in business, accounting, or finance and four years progressively responsible branch operations/deposit experience including two years in a management capacity; or six years progressively responsible bank operations/deposit experience including two years in a management capacity; or equivalent combination of education/training and experience. Sales experience.
  • BM III - Minimum: Bachelor's degree in business, accounting, or finance and five years progressively responsible branch operations/deposit experience including three years in a management capacity; or seven years progressively responsible bank operations/deposit experience including three years in a management capacity; or equivalent combination of education/training and experience. Sales experience.
  • Word processing and spreadsheet software experience required.
  • Ability to handle highly confidential information, frequent deadlines, and time constraints required.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from managers, customers, business owners and decision-makers and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Ability to define problems, collect data, establish facts, assess risk and draw conclusions.
  • Outside sales experience.
  • Salary commensurate with experience.
  • Monday-Friday schedule, between 8:00am-6:00pm and some Saturdays.
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