Big Rapids East Branch Manager

Isabella Bank•Big Rapids, MI

18h

About The Position

Serves as the branch leader in order to drive sales and customer service by coaching and developing staff members. Is an active member in the local community by volunteering and assists in business development.

Requirements

Ability to open new accounts
Understanding of Teller transactions and regulatory requirements
Successfully demonstrates leading and managing a team
Financial Institution experience required
High School Diploma required
Microsoft proficient – Word, Excel, and Outlook
Displays strong verbal and written communication
Ability to organize, and manage time
Positive and enthusiastic attitude
Demonstrated problem solving and conflict resolution abilities
Highly developed commitment to customer satisfaction

Nice To Haves

Prior supervisory experience preferred
Lending and loan application experience preferred
Bachelor degree preferred
Isabella University graduates are encouraged to apply

Responsibilities

Coaching the team to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.
Accountable for operational functions of all staff, including maintaining appropriate controls to protect the Bank from fraudulent activity and losses.
May manage staff at more than one location.
Maintaining knowledge and educating team on products, services, technology and policies.
Demonstrates and teaches staff an understanding of all operational procedures and policies within the branch.
Responsible for ensuring adherence to all operations security, risk, and regulatory policies and procedures.
Pursues personal development of skills and knowledge necessary for this position.
Demonstrates ability to open accounts and complete loan applications.
Hires, supervises, motivates, evaluates, trains, communicates and effectively develops staff.
Handles customer correspondence, complaints and inquiries.
Develops and maintains, new banking and community focused relationships in an effort to generate new business.
Other duties as assigned.