Branch Manager I

Berkshire Bank • Portsmouth, RI

125d • $52,000 - $103,330

About The Position

Leverage your leadership and communication skills to grow the Bank through our
products and services and maintain operational excellence while ensuring an
exceptional client experience as the leader of your financial center.

Requirements

• Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act.
• Available to work Saturday hours and travel to nearby offices as required.
• Associate’s Degree preferred or equivalent work experience
• 5 years of experience in branch banking
• Supervisory experience
• Customer service/sales skills
• Problem solving ability
• Strong communication skills
• Ability to handle multiple tasks
• Technically proficient in operations & procedures

Responsibilities

• Develops Business: educates clients on products/services and advises appropriately based on needs, capitalizes on cross-selling opportunities. Promotes business development by contacting and calling on existing or potential clients to solicit business and promote products/services. Provides leadership and coaching to all team members in order to achieve quarterly branch goals via team meetings, in-branch campaigns and teller referrals. Refers business to other departments through the Company’s SalesForce referral system. Represents Bank in appropriate community organizations and lives the company’s corporate social responsibility values. Attends Chamber and outside events as a Bank representative for networking opportunity. Is an active and supportive member of all internal committees, programs, and initiatives. 40%
• Manages Financial Center Sales & Operations: stays abreast of new products/services/promotions. Educates and trains staff, maintains awareness of Federal/state banking regulations. Ensures team executes Financial Center Consistency standards and provides an exceptional client experience. Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Promotes process improvement and expense control initiatives. Ensures proper appearance of branch, maintenance of equipment, appropriate inventory/supply levels. Ensures branch/staff conformity and adherence to compliance, security and operations policies and procedures to ensure operational excellence. 25%
• Performs Supervisory Duties: coaching, performance management and people development, salary adjustments, transfers, resolves personnel problems, advises, and counsels subordinates, delegates workload, conducts team meetings. Ensures staff is highly skilled, cross-trained as needed, and motivated to meet financial center goals and objectives. 20%
• Serves as part of Loan Origination Process: answers client inquiries, collects information, processes loan applications (i.e. Consumer, Mortgages (referred), Home Equity, & Small Business Loans), performs loan closings where applicable. 10%
• Responds to Routine Legal Issues: Powers of Attorney, estates, trusts. 5%
• Lives Berkshire Bank’s Be FIRST values and is a champion of corporate social responsibility and ethical standards. Utilizes client service skills to determine and meet client needs and performs more complex or unusual client operations.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees