Branch Manager I

BLACK HILLS FEDERAL CREDIT UNION•Eagle Butte, SD

22h•Onsite

About The Position

Black Hills Federal Credit Union (BHFCU) is an organization committed to improving lives, rooted in the credit union philosophy of people helping people. They believe in equal and just treatment for all, devoid of intolerance, false judgment, racism, or discrimination. Their mission, "We Improve Lives," empowers them to serve the greater good and foster the financial well-being of members through a cooperative structure. BHFCU is dedicated to improving members' lives daily and seeks individuals who share this passion. Financial industry experience is not strictly required, as onboarding includes an orientation program with ongoing training to help staff develop their careers by building on existing strengths. The General Purpose of this role is to lead and direct personnel and the overall operation of a Branch, ensuring an exceptional member and employee experience. The Branch Manager I will also perform duties in teller, member service, and loan areas as required.

Requirements

Working Knowledge of laws and regulations affecting credit union operations.
Working Knowledge of general ledger accounts pertinent to the department.
Ability to effectively communicate with all levels of the organization and to outside parties.
Working Knowledge of organization's policies/procedures and Credit Union's service philosophy.
Working Knowledge of the credit union's in-house computer system, Internet and any relevant software programs.
Working Knowledge of management techniques to enhance staff productivity and to maintain positive staff morale.
Working Knowledge of safety and security programs to include but not limited to information security, alarms, robberies, bomb threats and extortion.
Working Knowledge and delivery of the ENGAGE model.
Vision: A sighted person to handle cash transactions and verify financial transactions.
Ability to complete necessary paperwork.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Limited mobility required.
Ability to work flexible hours.
Ability to understand and follow moderately to complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself clearly and concisely, both orally and in writing.
Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
Ability to analyze out of balance situations and devise solutions.
Ability to prepare and maintain confidential records and reports.
Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
Ability to work within established guidelines with latitude to make decisions and take initiative to resolve problems or unique circumstances.
Ability to use a rational and organized approach to completing tasks.
Education: a four-year college level of language, math, and reasoning skills.
Experience: Two or more years of relevant experience in lieu of formal education provided the candidate has held equivalent responsibilities.
Ability to oversee operations for a branch responsible for under $50M in shares or loans.

Responsibilities

Direct daily Branch operation.
Implement and execute all Market Vice President approved decisions.
Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect the Teller, Member Services and Lending functions.
Assist Market Vice President and Human Resources with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and interpretation of Credit Union rules and policies for department personnel.
Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
Maintain organizational structure established by President.
Organize staff personnel into effective, efficient work groups.
Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions.
Review work systems to reduce duplication of effort and unnecessary work.
Responsible for all security at Branch.
Conduct security training on a semi-annual basis.
Responsible for ensuring the receipt, security, and maintenance of vault cash/change fund.
Conduct periodic audits of cash drawers, bait money, vault, etc.
Direct, coach, and develop team members to ensure our ENGAGE model is being utilized and employee satisfaction is attained.
Conduct regular team meetings, conduct observational coaching, and provide ongoing feedback through one-on-one employee meetings ensuring employees meet the expectations of member experience.
Write and conduct timely performance appraisals.
Establish and maintain strong BHFCU presence in community.
Build and maintain positive community relationships.
Responsible for business development to support membership and loan growth.
Responsible for the development of department budget consistent with the strategic plan and overall budget.
Build positive relationships with local businesses by conducting company visits through business development activities.
Prepare standardized reports as directed by Market Vice President.
Responsible for ensuring an adequate supply of all operating materials used by assigned employees.
Perform teller, member service, and/or lending functions, as needed.
Responsible for ensuring professional appearance of building, grounds, and internal workstations.
Perform other duties as may be assigned by Market Vice President.