At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. This position is responsible for managing the overall growth, development, profitability, customer growth/ retention/satisfaction, member experience, and staffing of a branch. Oversees all operational activities for the branch. This position is directly responsible for all employees assigned to a branch. Implements and executes region business plans to position AAA Membership, Insurance and Travel products and services strategically, driving growth, profitability, customer loyalty and employee performance. Success in this role requires application of a deep understanding of the business within the branch to deliver year-over-year top line revenue growth and a stable improvement of operating margin. ESSENTIAL FUNCTIONS Accountable for delivery of revenue and profitability through branch P&L management. Responsible for the sale of all AAA products in the branch (Membership, P&C Insurance, Life Insurance, ancillary Insurance Products and Travel) and through other channels to customers. Oversees all operational activities for the branch. Must track day to day and monthly issues and trends. Analyzes branch information and internal performance statistics to forecast opportunities. Develops and manages strategies to lead new business development, penetrate competitor markets and deliver on growth objectives. Determines distribution strategy, associated staffing and support requirements to execute business plans and realize branch opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans for the branch. Plans, recruits, selects, conducts performance evaluation, sales actions plans/coaching, and performance management activities for employees. Provide active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a positive effect on employee and customer loyalty. Responsible for leadership and talent development. Develops network of relationships within community and represents AAA’s interests to community leaders and other key audiences. Ensures compliance with AAA policies, procedures, standards and regulations. Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).