Branch Manager (I-III)

Glacier Bank • Missoula, MT

269d

About The Position

Position provides leadership and management for branch staff in working to expand and support the branch's market share. Position is accountable for managing and reporting on the overall growth of the branch and is responsible for leading and directing the branch's deposit gathering activity. Responsibilities also include overseeing branch operations, including budgetary planning and branch marketing activities. Position is responsible for operational issues in the branch such as branch audits, facility issues, and expense management. Position supervises new accounts/personal banking positions and teller team.

Requirements

• Minimum three years of banking and supervisory experience.
• A Bachelor's degree in business, finance, or related field.
• An equivalent combination of education and experience may be considered on a case-by-case basis.
• Must possess current valid driver's license.

Responsibilities

• Work to expand and support the branch's market share consistent with First Security Bank's goals and policies.
• Provide leadership and coaching for branch staff to ensure branch office effectively delivers financial products and services to existing and new customers.
• Leverage relationships to grow the bank's deposit portfolio and to regularly refer business to internal bank partners.
• Achieve branch profitability, referral, and sales goals.
• Contribute to the effective management of the branch by participating in the development and implementation of the short-and long-range strategies of the bank.
• In conjunction with Sr. Leadership, develop branch marketing plans to solicit deposit and loan business for the branch.
• Train branch staff in marketing techniques to sell and promote products to ensure meeting sales goals established for the branch.
• Ensure that the branch is open and ready to conduct business each business day, delegate various operational duties to those supervised but assume overall administrative responsibility for operating the branch.
• Maintain schedules to always ensure adequate coverage.
• Ensure team completes timesheets in a timely and accurate manner to meet payroll deadlines.
• Effectively address and resolve customer inquiries and problems to ensure they are handled in an efficient and expedient manner.
• Display excellent customer service with both internal and external clients.
• Hire and provide ongoing training to branch team related to job knowledge and activities, systems, equipment, documentation and applicable guidelines, procedures, and policies.
• Communicate clearly and effectively with staff to provide instruction, guidance and to develop trust and respect.
• Conduct regular coaching sessions with team members to review work performance, to provide training/mentoring, and to develop/acknowledge individual/group performance in achieving goals.
• Perform monthly, quarterly, semi-annual, and annual coaching/feedback sessions for performance management.
• Provide honest feedback to ensure performance is at a high level.
• Effectively document and address work, behavior, and performance issues; consult with HR regarding formal disciplinary action.
• Effectively communicate and resolve conflicts with difficult employees and situations.
• Lead effectively through change with a positive approach and remain engaged with corporate and company initiatives and programs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account option
• Employee Assistance Program (EAP)
• Health rewards program
• 401(k) retirement savings plan
• Discounts on banking products and services
• Paid Time Off (PTO)
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree