Branch Manager I - Credit Union

Credit Union West-posted 2 months ago
Full-time • Mid Level
Glendale, AZ
101-250 employees
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The Branch Manager I is expected to embody the essence of servant leadership, prioritizing the needs of employees, members, and communities. The Branch Manager I will be committed to fostering a positive and inclusive workplace culture. They will promote an environment where all employees feel valued, respected, and empowered to contribute to the organization's success. The individual serves as a champion of the credit union’s strategic direction, leading by example to innovate, adapt, and drive initiatives that propel Credit Union West towards a shared vision of growth, financial stability, and community prosperity. Enhances the quality of life for our members/team members by meeting or exceeding their services expectations. Ensures sales and service objectives are met through effective supervision and coaching of employees. This position ensures success of the branch through planning and execution of all aspects of branch performance. Leads various universal roles to ensure excellence in member service, sales production, and operational soundness. As a member of the leadership team, this person looks for opportunities to recognize their team and contribute to the “Great Place to Work” culture. All duties will primarily be performed at the individuals home branch. However, they must also be prepared to provide onsite support to other branch locations as needed.

  • Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience.
  • Allocates resources to meet operations needs within the department.
  • Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles.
  • Ensures service standards and sales production objectives are achieved.
  • Provides proactive, responsive, and engaged member and team member communication.
  • Monitors employee performance and coaches effective loan application development, accuracy, follow up, and sales opportunities.
  • Processes loan applications, funds loans, and opens new membership accounts as needed.
  • Drives performance that leads to improved financial lives of our members.
  • Makes talent development a priority for all branch team members and leads employees to achieve performance expectations.
  • Completes operational duties including Teller operations, preparation of professional written employee documentation, de-escalation of member concerns, appraisal delivery, scheduling, timecard validation, training, and completion of designated reports.
  • Completes quality control reviews, ensuring operational soundness of all areas of internal and regulatory compliance.
  • Ensures adherence to established security protocols.
  • Optimizes branch location by effectively leading business ecosystem partnerships.
  • Involved in driving additional business to the credit union by direct involvement in community and business development activities.
  • Submits business development referrals to marketing department.
  • Performs other duties as assigned.
  • Equivalent to a two-year college degree or completion of a specialized course of study at an accredited educational facility preferred.
  • 1-3 years of leadership experience in a financial institution or similar industry; or an equivalent combination of education and experience.
  • Notary Commission, Signature Guarantee, and NMLS certification.
  • Use of personal internet-enabled Smartphone for Branch operating applications.
  • Live the mission, vision, and core values of the credit union.
  • Able to communicate effectively and tactfully with employees and members both orally and in writing.
  • Demonstrate critical thinking and being self-reliant to better analyze and solve problems.
  • Effective time management and organizational skills.
  • Ability to multi-task and be agile to serve members and employees.
  • Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
  • Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
  • Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes.
  • Strong mentoring, coaching experience to a team with diverse levels of expertise.
  • Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
  • Thorough knowledge and understanding of organization’s Employee Handbook and policies.
  • Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws.
  • 100% paid health, dental & vision insurance for full-time employees.
  • Earn incentives up to 15%, depending on position.
  • 401K plan with employer matching funds up to 5%.
  • Profit Sharing.
  • Tuition reimbursement.
  • Gym membership reimbursement.
  • Paid time off for holidays, vacation, and sick days.
  • Credit Union West membership and discounts.
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