PNC-posted about 1 year ago
Full-time • Mid Level
Georgetown, TX
Credit Intermediation and Related Activities

As a Branch Manager at PNC's retail banking organization in Georgetown, TX, you will lead all aspects of branch performance, driving revenue and customer loyalty through consultative interactions and solutions that enhance financial well-being. This role emphasizes creating a differentiated customer experience, managing risk and compliance, and building a high-performing team through effective coaching and development. You will also be responsible for business development and community involvement, ensuring a seamless customer experience in an omni-channel environment.

  • Lead all aspects of branch performance.
  • Drive revenue and customer loyalty through consultative interactions with clients.
  • Create a differentiated customer experience in an omni-channel environment.
  • Collaborate with a broad range of eco-system partners.
  • Accountable for risk management and compliance.
  • Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
  • Utilize a branded sales process to achieve sales targets and customer loyalty.
  • Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
  • Drive business banking results through business development and community involvement activities.
  • Coach team members to consultative selling to drive results and enable customer financial well-being.
  • Manage and coach to the delivery of a differentiated client experience.
  • Lead effective problem resolution, making banking easy for customers.
  • Connect all of PNC to deliver a seamless customer experience.
  • Drive the employee experience and talent development.
  • Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
  • Bilingual in Spanish preferred.
  • 3+ years of related experience in banking or management.
  • Foundational understanding of balance sheet and income statement.
  • Ability to manage operational, human capital, reputational, and business risk.
  • Accountability
  • Client Counseling
  • Customer Experience (CX)
  • Customer Loyalty
  • Decision Making
  • People Management
  • Proactive Approach
  • Results-Oriented
  • Wellness program
  • Health savings account
  • Paid holidays
  • Disability insurance
  • Dependent care reimbursement
  • Health insurance
  • Dental insurance
  • Flexible spending account
  • Tuition reimbursement
  • Paid time off
  • Parental leave
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Prescription drug insurance
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