Branch Manager - Elko

Sandvik • Elko, NV

395d

About The Position

The Branch Manager at Sandvik Mining and Rock Solutions in Elko, Nevada, is responsible for overseeing all operations and services within the branch. This role focuses on business growth, customer relationship management, and ensuring high-quality service delivery while promoting a culture of safety. The Branch Manager will lead a team, develop strategies for customer growth, and ensure compliance with safety regulations.

Requirements

• Bachelor's Degree in an Engineering or Business discipline
• Five years' experience in management
• Strong knowledge of the industry
• Application knowledge
• Strong customer service focus
• High level of professionalism, honesty, and integrity
• Ability to see the big picture, yet focus on the detail
• Commercially astute with demonstrated business acumen
• Ability to assess and manage business risk
• Demonstrated leadership skills with the ability to motivate others to achieve outcomes
• Ability to lead and work as part of an integrated broad team
• Strong ability to build relationships within the industry
• Highly developed interpersonal skills including the ability to influence and negotiate at a senior level
• Strong written and verbal communication skills
• Excellent listening skills

Responsibilities

• Responsible for all operations and services under the branch
• Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships
• Continuously improve customer service levels, including quality of field service, parts availability, component repairs, and technical support
• Develops and maintains a strong branch team to support the customers
• Direct customer management is expected for critical accounts in the region
• Drive execution of branch strategy
• Contribute to the development of the long-term strategies for support and customer growth
• Investigates competitor activities and conducts relevant market research that enables market competitiveness
• Complies with Sandvik safety policies and applicable government, customer, or industry regulations or requirements
• Identifies and reports any unsafe work habits
• Strives to find safer ways for customers to work with Sandvik's products
• Liaises with customers and Divisions to ensure all issues resolve on time
• Ensures customer satisfaction within the area of primary responsibility
• Coordinates and secures specialized resources in line with customer requirements
• Provides regular reports on business activities, opportunity development, and overall satisfaction of the Customers base
• Deliver high-quality service to ensure maximum uptime of customer's equipment
• Manage parts inventory efficiently to ensure the right stock is in place to support the customers while meeting the minimum stock turn requirements
• Optimize the turnaround time of component repairs at the branch
• Develop a high competent field service team to support the customers
• Support the rental fleet with inspections, services, and repairs
• Deliver high-quality pre-delivery inspections of new equipment, install local options, and deliver equipment that exceeds customer's expectations
• Develops and implements agreed business targets to include revenue, expense, resourcing, and networking capital elements
• Develops long-term targets supported by annual budgets and goals
• Responsible for achievement of agreed targets
• Ensures Accounts comply with SMRT terms and conditions of sale
• Hires, coaches, motivates, trains, evaluates, and directs team members to accomplish defined goals and objectives
• Manages, motivates, and influences ad-hoc teams as driven by business needs
• Plans and assigns responsibilities to team members to ensure adequate customer coverage
• Ensures implementation of the technical training program
• Ensures that all activities are carried out by Sandvik values and current Company Policies and Procedures
• Stays current on industry developments, competitive offerings, and issues affecting sales and customers
• Takes responsibility for personal development and enhancement of skills
• Proactively ensures community involvement within the area of responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree