Branch Manager - Deposits

AlignHR, LLC•Barnesville, OH

46d

About The Position

The Branch Manager - Deposits is responsible for the effective performance of their assigned retail location, including operations, production, customer service, training, security and safety in accordance with the bank’s policies and objectives. This position contributes to the bank’s success by delivering outstanding customer service, employee development and achieving individual and branch sales goals through new business development and customer retention.

Requirements

High school graduation or equivalent combination of education, training, or experience.
Previous experience in a lead or supervisory role in a banking or credit union is strongly preferred.
Must be bondable.
Good verbal and written communication skills.
Good interpersonal skills: able to work well with a wide range of people.
Demonstrates dependability through good attendance and adherence to timelines and schedules.
Self-motivated and self-directed. Ability to work independently and assume accountability for area of responsibility.
Good follow through on projects and deliverables.
Strong analytical and problem-solving skills.
Capacity to maintain accuracy and promptly complete duties with a high degree of attention to detail while meeting deadlines.
Strong sense of customer service.
Some familiarity with cashiering equipment.
Proficient in MS Word: Word, Excel, Windows, Outlook and Internet use, with ability to adapt to new technology.
Able and willing to continue business skill development.

Nice To Haves

A bachelor’s degree in business or related field is preferred.
Previous experience in a lead or supervisory role in a banking or credit union is strongly preferred.

Responsibilities

Oversees the daily responsibilities of the branch team member.
Assigns, directs, coordinates, and reviews daily responsibilities of team members.
Monitors branch activity, including number of transactions, volume, teller errors, and new accounts.
Works with branch team to meet/exceed established service and production related goals.
Adheres to the training curriculum for branch personnel.
Applies and evaluates policies and procedures established for the branch.
Reviews, identifies, analyzes, and recommends process/workflow changes to improve and maintain the highest level of operational efficiency.
Maintains a highly motivated and well-trained staff through managing and coaching team to success.
Serves as a point of escalation to assist employee and member customer requests, concerns and complaints.
Authorizes exceptions to standard policy or procedure when warranted, based on established limits.
Coordinates internal branch audits and makes recommendations for operational improvement as needed.
Analyzes and ensures timely resolution to external audit findings.
Reviews departmental policies and procedures for compliance, service quality, process improvement, and operational efficiencies and shares changes with the appropriate functional leaders.
Ensures that internal controls are adequately reviewed to limit exposure to fraud and keep financial losses to a minimum.
Evaluates the knowledge and effectiveness of the branch team and their service to the membership.
Maintains an expert level of understanding of state and federal regulations and ensures branch compliance with all.
Ensures compliance with all state and federal regulations pertaining to department and incorporates these compliance requirements into departmental policy and procedures, which include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), and Reg. CC.
Coaches team to support personal development, areas of improvement, employee engagement, and increased knowledge across all branch departments.
Prepares and conducts annual staff evaluations.
Fosters teamwork with all departments.
Maintains a high level of knowledge and procedural expertise in all banking products and services.
Oversees the effective operation of an ATM machine.
Supports other branches with branch coverage, branch balancing, and opening and closing branches as needed.
Performs other duties as required or directed.