Branch Manager (Denver Expereince Center) (FULL TIME ON SITE

First Tech Credit Union-posted about 1 year ago
$71,000 - $83,000/Yr
Full-time • Mid Level
Denver, CO
Credit Intermediation and Related Activities
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The Branch Manager for the Experience Center (XC) is responsible for overseeing daily operations, enhancing member relationships, and ensuring high levels of member service. This role involves leading a team, managing operational tasks, and resolving member issues effectively.

  • Lead a team of high-performing and engaged employees through effective people leadership practices.
  • Monitor and coach Assistant Managers in quality, productivity, and overall work performance.
  • Partner with Assistant Managers in handling all aspects of XC operations, including audits and balancing.
  • Handle escalated member issues and resolve them in a timely manner.
  • Use KPIs and reports to analyze business gaps and take necessary actions.
  • Maintain and enforce systems, policies, and productivity standards.
  • Ensure member service projects meet objectives on time and on budget.
  • Partner with other business units to resolve member issues and grow relationships.
  • Research and communicate operational issues to leadership and other business units.
  • Identify, manage, and mitigate risks within XC.
  • Manage vendor relationships to support operational excellence.
  • Minimum 3 years' experience in retail operations with a successful track record in customer relationship management, preferably in financial services.
  • Minimum 2 years' experience leading teams, ideally in the sales sector.
  • Proven people management and development skills, with the ability to provide valuable performance feedback.
  • Ability to use data and analytics to drive strategic direction.
  • Strong business communication skills, both written and verbal.
  • Familiarity with CRM software is preferred.
  • Working knowledge of Microsoft Office Suite.
  • Bachelor's degree is preferred.
  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans
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