Branch Manager (Denver Expereince Center) (FULL TIME ON SITE

First Tech Credit Union • Denver, CO

388d • $71,000 - $83,000

About The Position

The Branch Manager for the Experience Center (XC) is responsible for overseeing daily operations, enhancing member relationships, and ensuring high levels of member service. This role involves leading a team, managing operational tasks, and resolving member issues effectively.

Requirements

• Minimum 3 years' experience in retail operations with a successful track record in customer relationship management, preferably in financial services.
• Minimum 2 years' experience leading teams, ideally in the sales sector.
• Proven people management and development skills, with the ability to provide valuable performance feedback.
• Ability to use data and analytics to drive strategic direction.
• Strong business communication skills, both written and verbal.
• Familiarity with CRM software is preferred.
• Working knowledge of Microsoft Office Suite.
• Bachelor's degree is preferred.

Responsibilities

• Lead a team of high-performing and engaged employees through effective people leadership practices.
• Monitor and coach Assistant Managers in quality, productivity, and overall work performance.
• Partner with Assistant Managers in handling all aspects of XC operations, including audits and balancing.
• Handle escalated member issues and resolve them in a timely manner.
• Use KPIs and reports to analyze business gaps and take necessary actions.
• Maintain and enforce systems, policies, and productivity standards.
• Ensure member service projects meet objectives on time and on budget.
• Partner with other business units to resolve member issues and grow relationships.
• Research and communicate operational issues to leadership and other business units.
• Identify, manage, and mitigate risks within XC.
• Manage vendor relationships to support operational excellence.

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree