Branch Manager, Broadway & 79th St, New York

Santander Bank • New York, NY

389d

About The Position

The Branch Manager at Santander is responsible for overseeing the administration of sales, service, operational efficiency, risk management, internal controls, and HR activities within the branch. This role focuses on fostering a culture of quality and continuous improvement, ensuring the team is dedicated to acquiring new business and maintaining existing customer relationships. The Branch Manager plays a crucial role in driving the branch's performance and achieving bank objectives.

Requirements

• Bachelor's Degree in Business Management or equivalent field, or equivalent work experience.
• 3+ years of experience in a similar role.
• Consultative, team-oriented sales personality with outstanding personal customer skills.
• Ability to generate sales excitement and act as a coach and mentor to the staff.
• Proficient in Microsoft Word and Excel with the ability to operate a variety of office equipment.
• Excellent verbal and written communication skills.
• Sound risk decision-making skills and strong operational proficiency.
• Meets compliance and audit requirements.
• Demonstrated supervisory abilities to provide constructive feedback and manage performance.
• Ability to establish and maintain effective working relationships.
• Ability to manage, supervise, instruct, and coach team members.
• Ability to meet deadlines and make independent decisions utilizing sound judgment.
• Advanced knowledge of all Retail and Small business products and services.

Nice To Haves

• Fluency in business acumen and SME credit.
• Highly motivated and competitive with proven leadership qualities.

Responsibilities

• Delivers exceptional customer service and coaches/motivates team to deepen existing customer relationships and acquire new customers.
• Implements strategies to reduce overhead and manages branch P & L.
• Directs the development, implementation, and use of productive sales strategies and techniques to generate additional bank business.
• Focuses on increasing bank products and services, sales, and number of clients through customized strategies related to people and client management.
• Coaches and motivates branch team members.
• Participates in branch functions and community activities to promote the organization's image and growth.
• Manages performance of all branch staff, including hiring, retention, motivation, and success of colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree