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At U.S. Bank, we are committed to providing an exceptional customer experience that reflects our culture and core values. The primary responsibility of this role is to lead and manage one or more branches, ensuring that all goals are met while maintaining compliance with banking laws and regulations. This position requires a strong focus on coaching, developing, mentoring, and training team members, as well as exercising independent judgment in performing necessary duties. Effective communication and critical thinking skills are essential for identifying financial resources for customers and fulfilling their needs by providing direction and recommendations for appropriate products and services. This role is pivotal in helping individual and business customers achieve their financial goals through collaboration with various partners, including wealth management, business banking, mortgage, and payment services. As a leader in customer experience, you will motivate and guide your team, expand the customer base, and actively participate in local market and community initiatives to promote U.S. Bank products and services. This position requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements may result in rescission of your offer or termination of employment. In this role, you will empower and inspire your team by effectively communicating business goals and performance results. You will lead with empathy, creating an environment where team members and clients feel valued. You will also be responsible for planning and executing strategies for customer market share growth at the branch level, ensuring compliance with all banking laws and regulations, and actively participating in community activities to promote U.S. Bank's growth and culture. Your ability to adapt to new digital programs and advocate for digital solutions will be crucial in driving customer engagement and satisfaction.
