Role: Assists members and potential members with their financial needs, opens new accounts, processes account transactions and loan requests, resolves problems, and provides assistance and information regarding products and services. Essential Functions & Responsibilities: Assists members and non-members with general to intermediate financial transactions and loan inquiries, including but not limited to business accounts and loans, consumer lending, real estate, credit cards, and other specialty accounts. Resolves problems that are within their authority in a timely manner. Refer problems that are beyond their authority to their supervisor, along with their recommendations. Underwrites consumer loans, originates & closes real estate loans. Post transactions and loan requests accurately and in a timely manner, and maintain records in accordance with credit union policies and guidelines. Promotes, explains, and cross-sells credit union products and services, including gap and warranty coverage, credit, and life disability. Anticipates the needs of our members and advises them appropriately. May represent the credit union in business partner visits, enrollments, and various civic functions in order to develop additional business. Conducts audits of system information and member documents in a timely manner. Acts as liaison between members and various departments. Provides notary services to members. Performs other job-related duties as assigned. Performance Measurements: Open all accounts, certificates, loans, and other credit union products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner. Actively cross-sell products and services to members to achieve or exceed all established sales goals and assist in meeting branch goals. Ensure compliance with all applicable credit union policies and procedures. Represents the credit union in a professional and courteous manner. Provide informed, prompt, accurate service and support to all members and employees. Maintain a satisfactory loan portfolio.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED