Branch Lead

Rick's Medical Supply•Grants Pass, OR

10d

About The Position

“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Who We Are: SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation. What We’re Looking For: SuperCare Health is seeking a Branch Lead to support the daily operations of a single branch location and provide hands-on leadership to a small, patient-focused team . This role reports directly to the Branch Manager and is responsible for day-to-day oversight, operational execution, and team coordination to ensure high-quality service, compliance, and efficiency. The Branch Lead serves as a key on-site leader, helping translate branch goals into daily action, supporting Customer Care Specialists, and ensuring smooth operational flow.

Requirements

Associate or Bachelor’s degree in business, healthcare, or a related field (preferred) or equivalent experience.
Experience in a lead, supervisor, or senior specialist role within healthcare, medical supplies, or a service-based environment.
Strong understanding of day-to-day operations and team coordination.
Ability to support financial and performance goals through operational execution.
Experience working with inventory, ordering, or supply management.
Strong communication, organization, and problem-solving skills.
A hands-on leadership style with a focus on coaching and support.

Nice To Haves

Knowledge of healthcare regulations and compliance standards is a plus.

Responsibilities

Day-to-Day Operations Oversight Support and coordinate daily branch operations to ensure smooth, efficient workflows.
Serve as the on-site point of contact for operational questions, issues, and escalations.
Assist with staff scheduling, onboarding, training, and day-to-day performance support.
Ensure adherence to company policies, procedures, and regulatory requirements.
Partner closely with the Branch Manager to implement operational priorities and initiatives.
Financial & Performance Support Support the Branch Manager in tracking key performance indicators and location scorecards.
Monitor operational activities to help control costs and support financial targets.
Identify process gaps or inefficiencies and recommend improvements.
Sales & Service Support Support branch sales efforts by reinforcing service excellence and timely follow-up.
Assist with maintaining strong relationships with referrals, patients, and internal partners.
Help promote core services and products through daily interactions and operational execution.
Communicate effectively between Customer Care Specialists, Sales, and Operations to ensure alignment.
Purchasing & Inventory Coordination Assist with ordering and replenishment of key focus products in alignment with branch needs.
Monitor inventory levels, report shortages or excess, and support regular inventory audits.
Ensure proper storage, handling, and documentation of products in compliance with standards.
Team Leadership & Development Provide day-to-day guidance and support to Customer Care Specialists and branch staff.
Reinforce accountability, quality standards, and customer-focused behaviors.
Assist with training, coaching, and competency validation prior to independent task execution.
Participate in interviewing and staffing decisions in collaboration with the Branch Manager and Field HR.
Customer Experience Lead by example in delivering exceptional customer service to patients and referral partners.
Support Customer Care Specialists in resolving customer issues promptly and professionally.
Help implement branch-level strategies to improve the patient and customer experience.
Reporting & Communication Share operational updates, concerns, and performance insights with the Branch Manager.
Assist in preparing routine operational and performance reports as needed.
Escalate risks, compliance concerns, or service issues appropriately.
Health & Safety Compliance Promote a safe work environment by ensuring compliance with health and safety regulations.
Reinforce safety practices and address hazards or concerns in real time.

Benefits

Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Paid Training
Paid Time Off
Sick Time
Use of Company Vehicle
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program