Branch Installation Manager

The Home Depot • Garner, AR

1d • Onsite

About The Position

The Branch Installation Manager HDE-HDI (BIM) is responsible for managing installation operations for two independent businesses: Home Depot Exteriors (HDE) which involves windows and exterior doors, and Home Depot Interiors (HDI) which involves cabinet refacing, countertop, backsplash, home organization (e.g. closet & garage), and bath acrylic liners. The role requires managing different job flow processes, with HDI operating in a decentralized model and HDE in a centralized model. The BIM also manages the warehouse and field installation teams, including assistant install managers in HDI and installation service managers in HDE, each with distinct job duties. Direct report team duties include job site pre-installation inspections, job in-process site audits, post install services, sourcing and ensuring compliance of 3rd party installers, and 3rd party installer line-reviews. Key accountabilities include meeting or exceeding installed revenue targets, customer satisfaction install targets, margin, cycle time, backlog conversion, and leading according to THD values to ensure an engaged team supporting customers.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 7 years of work experience.
• 4+ years of previous leadership experience.

Nice To Haves

• Working knowledge of Tableau
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Experience in a retail environment, home improvement industry, or general construction industry
• Prior experience working with subcontractors
• 5+ years of previous leadership experience

Responsibilities

• Drives results through standardized processes that create a strong customer experience, efficient job management practices, sourcing and onboarding skilled 3rd party labor crews, resolving customer install concerns, and leading an associate install team to meet their installed revenue targets.
• Responsible for delivering on job management and operational efficiencies to support install targets and to meet or exceed customer experience targets as measured by VOC.
• Partners with teams in the HDE Branch Support Center (BSC) on service and warranty tasks.
• Responsible for meeting/exceeding performance standards related to: gross margin, EBIT, install labor rates, installed revenue, installation cycle time, (Installation Voice Of the Customer) iVOC, customer care complaint rates, targets, timely post-sale project measurements, concessions, and open services.
• Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
• Manages team of District Installation Managers in HDE, District Installation Managers in HDI, Warehouse associates in HDE-HDI, Install Coordinators HDI, Area Install Managers in HDE-HDI and Install Coordinators in HDE.
• Responsible for hiring, training, coaching/mentoring, performance management and termination actions.
• Ensures site and warehouse safety standards are in compliance with THD, state, and federal regulations.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees