Branch General Manager
About The Position
Mission Linen Supply is currently seeking a Branch General Manager. The General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship / leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals. Must have Route Sales Management Experience. Qualified candidates must have excellent route sales skills, customer service skills, a strong business acumen, and the ability to provide effective in the field on the job mentoring. The position requires a thorough understanding of one-way route sales and rental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize one-way sales and increasing new products and services in existing accounts and is also responsible for account retention. We are seeking hard working, motivated, and energetic individuals to work for a great company! Mission's culture provides employees a professional, safe and positive work environment with numerous opportunities for growth and success.
Requirements
- Previous management and leadership experience.
- Strong customer service skills and focus.
- Knowledge and familiarity with route sales and service.
- Familiarity with textile rental products and services, or relevant experience in a like industry.
- Strong business acumen to understand and analyze financial data to make good business decisions.
- A bachelor's degree, or college with equivalent years of related experience.
- Computer literate in Microsoft Office and related business systems (financial, route accounting)
- Strong interpersonal and communication skills.
Responsibilities
- Overall responsibility for staffing, training, and performance management of branch service staff.
- Directly supervises service team including area managers, route sales, and service drives and support.
- Manages key performance indicators, including labor, inventory, and other operational costs.
- Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share.
- Works closely with the sales department to achieve branch revenue goals.
- Ensures that branch staff provides superior customer relations, account growth, and profitability for their location
- Primary local company contact for customers, community, vendors, and relevant government entities.
- Must have lead by example approach with hands-on support.
- Prepares and submits requisite company and regional reports.
- Attends Quarterly Performance Reviews.
- Ensures compliance with internal audit and safety programs.
- Ensures regular and effective fleet maintenance.
Benefits
- health insurance (medical, dental, vision)
- a retirement savings program
- paid time off (sick, holiday, vacation)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Personal and Laundry Services
Number of Employees
1,001-5,000 employees
