Branch General Manager

LKQ Corporation•Johnston, RI

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! The Branch Manager will manage staff and foster a positive work environment. Responsible for training and managing inside sales force on all things sales related. This includes being a lead sales representative on the counter to monitor the staff and ensuring customer satisfaction. Responsible for branch operations, i.e., quality assurance, personnel, sales, inventory, and gross margin. Implements and maintains sound management policy regarding the selection, direction, and motivation of employees, and directs the total care, custody and control of physical assets of the branch.

Requirements

High School graduate or G.E.D. equivalent
3+ years in sales background.
5+ years related management experience, additional computer software training or knowledge required.
Prior experience that demonstrates effective sales, supervision and leadership skills required.

Nice To Haves

Ability to apply basic principles of management; i.e. plan, organize, direct and control.
Possess the ability to manage numerous employees to meet budgeted sales objectives for specific branches.
Possess effective written and oral communication skills.
Ability to establish priorities and exhibit effective time management skills.
Must be attentive to detail and ensure accuracy in work assignments.
Demonstrate interest and knowledge of autos/trucks.
Maintain organizational skills and ability to handle multiple tasks.
Be able to work in a fast-paced environment with decision-making and negotiating skills.

Responsibilities

Goal setting to exceed budget for location.
Motivate team through leadership and leading by example.
Instill in all employees the desire to provide customers with excellent service, courteous treatment and quality products.
Work counter as a lead sales representative.
Overall management of sales personnel concerning customer service, and product issues.
Increase customer count by actively searching, recruiting and developing new target customers.
Organize outbound sales calls to existing, new, and potential customers.
Interact with customers to determine better service needs and implement changes accordingly.
Address customers’ complaints, issues or concerns.
Assist in the development of promotional materials to enhance product sales.
Superior knowledge of company product literature and conveying product information and availability to customers.
Supervise all warehouse personnel, and assigns tasks and duties daily, i.e., shipping and receiving of inventory and proper storage of parts.
Help manage the reduction of returns and allowances through training and development of sales representatives and customer relationships.
Responsible for recruiting, training, developing and motivating of all sales and warehouse personnel within the branch.
Manage human resources by hiring, administering disciplinary action as necessary, terminating, and reassigning personnel to appropriate tasks as required.
Process end-of-day procedures and daily bank deposits.
Review all financials for correctness; compare to budget and take appropriate actions as required.
Review daily reporting on business metrics and ensure all operational procedures are in line with company standards.
Manage business operations, including inbound freight, inventory counts and inventory control following all policies and procedures to maintain inventory accuracy; including receiving all products into the system, control and audit vendor issues.
Monitor accuracy of bin maintenance, stocking and order pulling to ensure customer satisfaction.
Maintain the physical condition of the entire branch to reflect cleanliness, efficiency & organization.
Ensuring all equipment is properly maintained - Order pickers, forklift, etc.
Monitor expense budgets for repair and maintenance of equipment and overall building expenses.
Working relationships with all departments about branches.
Maintain compliance with all federal, state, and local laws, statutes and regulations, as well as all Company policies and procedures.
Manage the process of complying with all safety standards and requirements to ensure a safe and hazard-free workplace.
Assume all other duties as assigned.
Manage the work of others, including planning, assigning, scheduling and reviewing work, ensuring quality standards.
Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.