Branch General Manager

Huntington National Bank•Carmel, IN

1d•Onsite

About The Position

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Branch General Manager, you are responsible for management of a mass affluent branch; managing a staff of bankers that have an assigned book of business, leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program. Duties and Responsibilities: Managing/Coaching a staff of bankers that have an assigned book of business. Executes on complex retail strategies and tactics to increase the mass affluent households, fulfill customer needs, and provide an excellent customer experience. Leading and coaching team to provide excellent customer service and effectively resolve customer issues. Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures. Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch. Consistently meet or exceed small business sales and referral goals. Developing key internal partnerships to drive business in market area. Increased responsibility around OCR Partnership and Deepening Metrics. Goals will be provided according to the opportunity at the location. Leveraging available tools and technology to identify and present sales and service opportunities. Maintaining knowledge and educates team on all products, services, technology and policies Maintaining active involvement in the community, and develops key business and community relationships. Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington’s culture. Performs other duties as assigned.

Requirements

High School Diploma or GED and minimum of 2 years or more of sales management experience in retail banking, financial services or goal driven retail sales.

Nice To Haves

Bachelor's Degree and 2 years or more branch management experience.
Ability to understand, drive and lead branch sales, service, operations and financial performance within the branch and digital channels.
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills.
Strong relationship building skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire and motivate colleagues to increase retention.

Responsibilities

Managing/Coaching a staff of bankers that have an assigned book of business.
Executes on complex retail strategies and tactics to increase the mass affluent households, fulfill customer needs, and provide an excellent customer experience.
Leading and coaching team to provide excellent customer service and effectively resolve customer issues.
Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
Managing portfolio of high value consumer and business customers.
Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.
Consistently meet or exceed small business sales and referral goals.
Developing key internal partnerships to drive business in market area.
Increased responsibility around OCR Partnership and Deepening Metrics.
Leveraging available tools and technology to identify and present sales and service opportunities.
Maintaining knowledge and educates team on all products, services, technology and policies
Maintaining active involvement in the community, and develops key business and community relationships.
Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington’s culture.
Performs other duties as assigned.