Branch Executive Director

Greater Philadelphia YMCA • Philadelphia, PA

89d

About The Position

The Greater Philadelphia YMCA is looking for an Executive Director with extensive experience in membership and program growth to join our team. The Executive Director at the Columbia North YMCA branch is a high-profile leadership position that is responsible for the Branch’s overall direction, coordination, operation, and success. The Executive Director will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, sales, in-Branch business performance, and member participation. The Executive Director will provide daily support to a team of 100+ team members and offer ongoing leadership, motivation, and development. The 40,000 sq ft urban, Columbia North Y currently provides services for over 9,000 members. Supported by the Greater Philadelphia Association (GPY) team and an Advisory Board, the right candidate will have the opportunity to take a strong, well-established Y to even greater heights, serving the community in new and exciting ways. This is a rare opportunity to lead and give back.

Requirements

• Bachelor’s Degree or Equivalent; Master’s Degree preferred.
• Current or past Executive Director experience preferred.
• 5+ years’ experience in fitness, retail, recreation management or hospitality industries.
• 5+ years’ experience in managing 150+ team members.
• Experience providing high-end member service and managing member concerns.
• Track record of success in a performance driven work environment.
• Excellent interviewing skills.

Responsibilities

• Promote(s) and represent(s) the mission and values of the YMCA.
• Participate as a member of the association staff team and contribute to a consistent YMCA image.
• Perform daily walk-through inspections to ensure that all areas of the Branch are clean, neat, organized, and like new.
• Analyze Net Promoter Scores to ensure the best member experience is delivered.
• Manage budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
• Manage supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
• Cultivate an engaged advisory board and connect members to the mission and purpose of the YMCA culminating in their commitment to volunteerism and financial support (fundraising).
• Implement effective fund-raising strategies to attain objectives.
• Build volunteer and community resources and support the YMCA.
• Meet one-on-one weekly with each Department Managers/Leaders to ensure KPI’s are followed, and the departments are meeting and exceeding budgetary goals.
• Mentor (and motivate) Department Managers/Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
• Provide effective individual performance evaluations and recognition programs and awards.
• Create and sustain an environment that values all people for their unique talents.
• Take an active role in promoting and leveraging practices that support diversity, inclusion, global engagement, and cultural competence.
• Build community resources through the cultivation and development of relationships.
• Actively engage members, volunteers, and community leaders in the Y mission.
• Authorize new hires, promotions, employee status changes, and terminations with the Department Leaders.
• Promote and sustain an environment where Safety and Child Protection are at the highest priority and has zero tolerance for non-compliance.
• Develop positive, collaborative relationships with school administration, parent-teacher organizations, outside vendor staff and GPY staff including Association Office support staff.
• Work with facility team to keep facility and grounds clean, safe and functional.
• Perform other related duties as assigned.

Benefits

• Free YMCA gym membership.
• Flexible work schedule available.
• Discounted YMCA programs after meeting the eligibility requirements.
• Eligible for a 12% company contribution to the YMCA Retirement Fund after meeting the requirements.
• Employee referral bonus program.
• Opportunities for continuing education and professional training and development.
• Fun, collaborative, and mission driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees