Branch Director
About The Position
FLS Transportation is seeking an experienced, motivated and career-minded Branch Director to join our growing team. The Branch Director will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement. We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.
Requirements
- Proven branch management experience, as a branch director or similar role
- Solid experience in a 3PL (non-asset based) environment is ESSENTIAL
- Proven experience in freight brokerage sales
- Strong experience in all aspects of sales, including growth strategies, account development, and business planning
- Demonstrated ability to hire, train, develop, lead, and direct a sales force
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Able to build and maintain lasting relationships with key business partners, and customers
- Experience creating and managing budgets
- 10+ years brokerage / logistics (or 8+ with exceptional leadership results
- 3+ years leading sales + ops people in a brokerage environment
- Proven record of growing GP and building a team (hiring + ramping)
- Has personally closed net-new shippers in the last 12–24 months
- Has owned forecasting / budget / accountability rhythms
- Strong risk discipline (fraud/theft/compliance) and customer escalation skill
Nice To Haves
- Experience creating incentives and compensation plans would be an asset
Responsibilities
- Direct all operational aspects including operations, customer service, human resources, administration and sales
- Assess market conditions and identify current and prospective sales opportunities
- Develop forecasts and financial objectives
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
