Branch Director - Hospice

Sequoia Home Health•Milpitas, CA

About The Position

The Branch Director is responsible for managing the daily operations of the agency. The priority in this role is to ensure we are an agency with efficient processes, great clinical care, strong relationships in the community and that we are trustworthy stewards over our finances. The Branch Director is ultimately responsible for growing the agency in each of the four cornerstones (financial, community, culture, and clinical). In daily collaboration with other key agency leaders, the Branch Director will work to facilitate effective cross‑team communication, strategize to improve market visibility, and build a strong reputation in the community. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job‑related tasks other than those stated in this description.

Requirements

The Branch Director must have healthcare or marketing experience, preferably in referrals/intake in a hospice environment.
Demonstrates good communication, negotiation, and public relations skills.
Demonstrates autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

A bachelor’s degree in a healthcare field, administration, or marketing preferred.

Responsibilities

Oversees agency operations and creates plans to build teams, as well as optimize teams and processes.
Gathers data and reports key metrics related to growth, productivity, employee satisfaction, direct and indirect costs, HHCAHPS, etc.
Leads the admissions team in setting monthly goals, tracks team performance, and coaches team members when appropriate to improve outcomes.
Develops plans and facilitates meetings to ensure optimal referral‑to‑admission‑to‑billing processes.
Works with the Admissions and Marketing teams to track referrals and foster communication between the teams and with patients/families.
Develops and fosters a customer service mindset within the team so that patients, families, facilities, referral sources, and employees feel supported.
Collaborates with the Intake and Clinical teams to support smooth and timely initiation of patient services.
Provides patient, family/caregiver, and referral sources with education and information pertinent to hospice services and care management.
Provides community partnership meetings with referral sources, informational meetings with patients and families, and in‑services as appropriate.
Communicates directly with patients and families responding to customer requests and concerns.
Establishes and maintains positive relationships with community partners and other current and potential referral sources.
Partners with clinical leadership to ensure our clinical product matches well with the needs in the community.
Participates in the recruitment, hiring, and onboarding of new team members.
Helps in developing growth strategies to increase market share and expand territories.
Ensures compliance with all state, federal, and accreditation regulatory requirements.
Performs other necessary functions/duties as assigned by the Executive Director.